Les,

I'm sorry that this has been such a painful process. Our policy for international transactions are based on problems we have had in the past. As you may or may not have heard there have been a large number of recent thefts of production gear both in the rental business as well as through fake sales scams. I'm not actually a sales person, just a tech that enjoys these forums. However I have been working with our sales team to insure that everyone gets contacted and dealt with accordingly. I will let our team know of your problems and again make sure that our international customers are better supported in the future.

Andy

I have been contacted by Abel Cine Tech with an offer that makes up for the mix ups and a satisfactory way to pay. I am placing my order with thanks to Andy and Abel Cine Tech for making things right.

[quote=Brian Crow;1442182]I just got the T1 and have run into this very problem. I use the Sony VCL EX0877 all the time. In fact it hardly ever comes off the camera, and I thought, wrongly, that the Sony WA would just fit as per normal when the T1 was screwed in place.

This is a real disaster to me as I shoot weddings every week and in tight church spaces I need the extra WA the EX0877 gives me, as half the time I am very close/right on top of the couple and vicar.

So I can have the fun of removing the T1, white balancing, stick on the WA, then remove the WA, stick on the T1, white balancing ad nauseum.

This isn't going to work at all for me.

Steve,
Are you saying that you got a slim filter with threads only on one side?
I'm sure you can exchange it. Call up the dealer you got it from or Tiffen directly.
They should be describing these as slim or normal filters upfront.

I'll bet you could even fix it yourself if you can unscrew the retaining ring in the filter, drop out the glass and replace in the ring of another 77mm filter. You might be able to buy one of those dirt cheap filters on the internet or get it from Tiffen.

HI Leonard, I have fixed it myself. I took the glass out and used an old slim 77mm filter I no longer used. Thanks for the heads up on that. Didn't cross my mind.

I got the T1 of Ebay so no sending it back. Was a very good price and whether it was a slim or normal version never entered my mind.

Hello everybody,

You do not have to hand over a copy of your driver's license to vendors if you do not want to. I have come across this issue several times with a few vendors and that in domestic orders.

When a vendor says they have had security problems, frankly that is not your problem as a customer and you should not be bothered to put yourself at risk for identity theft because of their problems.

Refusing to submit your drivers license doesn't always mean the vendor will refuse your order. They may make an exception or use an alternate security procedure. If they don't, do not support this practice and use another vendor.

No matter how sincere and believable a vendor can be about your information being kept safe or being destroyed after a stated period, there is no guarantee. Even if there was, should your information be used for ill purposes due to a security breach in the process, a guarantee will be of no use. The painful human truth is that, after the sale, no one will be as vigilant about keeping your information safe as you will.

I am personally against this practice as you can tell. A vendor has every right to watch out for themselves but you have just as much right also. Any time a vendor asks for your driver's license ask WHY. If you're in a store DO NOT allow them to leave your sight with your license or credit card or make copies or a scan. We all like to think it's just procedure and everyone we come in contact with will automatically be careful with our information. That assumption is not wise. The path that document follows and the security level of its storage after the sale is out of your hands and open to many risk concerns: stores are burglarized, computers are hacked, unshredded documents are stolen from company trash, disgruntled employees out to hurt the company... so on and so forth.

I should have included that as far as Abel Cine goes my experience with them has been good personally. Of course developing a relationship with a vendor helps just like it is the other way around between them and their customers. Especially helpful to have a relationship with a salesperson.

As someone who has lost a camera to a professional fraudster I can assure everyone that having a photo drivers licence and a passport is of zero worth as a security check.
When the thief was caught he had multiple drivers licences, passports and credit cards on his person.
These professional fraudsters are not too bright, this gent was caught when he tried to scam a rental compay for a second time. Still I doubt anyone would be so daft as to risk getting caught for fraud for the sake of a $100 filter.

Hi Steve, how secure is the wide angle? Is there "enough" thread holding the adapter? It's pretty heavy but seems this is the only solution unless there is a slim version of this filter.

B&H now accepting orders for the T1 IR filter
 

I see on their web site that the T1 IR filter is now available to order. it's not in stock and shows 6-10 weeks for delivery...

Dang - 6-10 weeks!? We'll have the EX1R by then. I should have jumped on this thing the day it came out. I was laying back to see how people liked it.

If any become available anywhere - please post here guys.

I'm assuming that 6-10 weeks is just their placeholder for "we're not sure exactly why it's coming in" - given that Tiffen is shipping that others are selling it now, I'd expect it to ship much sooner (hopefully)...

tiffen T1 IR filter ...
 

I just completed a PayPal payment on mine and hope to have the filter soon. It's coming UPSI and that's a bit cheaper than FedEx. So far, so good.

Do you have a link where you bought it from?

Thanks

chad ...
 

Go directly to Abel-Cine website and, as I remember, there is a paypal link on their page. You are in the U.S. so it will be reasonable shipping charges. Good price and good service!