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June 23rd, 2008, 04:10 PM
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#1 |
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Regular Crew
Join Date: Dec 2002
Location: Portland OR
Posts: 132
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Steadicam Merlin lost part help
I lost my dovetail plate(and screws) for my Steadicam Merlin at a shoot recently. :(
I looked at Tiffen's accessories PDF to see how much a replacement is and couldn't really find exactly what I was looking for. I saw dovetail plate's for other steadicams, but not the Merlin. Anybody ever lose this part before? I am trying to figure out how much it costs and how quickly Tiffen ships. I have not had good luck getting an answer from them, so I hope that is not an omen. |
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June 25th, 2008, 07:55 AM
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#2 |
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Tiffen / Steadicam
Join Date: Jun 2008
Location: Glendale, CA
Posts: 7
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Hi James,
Feel free to give me a call or email me and we can talk about what parts you lost. Thanks, Michael Craigs Tiffen/Steadicam 800-593-3331 ext. 34 mcraigs@hotmail.com |
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June 25th, 2008, 11:19 AM
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#3 |
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Regular Crew
Join Date: Dec 2002
Location: Portland OR
Posts: 132
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Fantastic! Michael was very helpful!
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June 28th, 2008, 09:12 AM
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#4 |
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Wrangler
Join Date: Jan 2002
Location: Los Angeles, CA
Posts: 6,810
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Hi Mike, welcome to DVI! Good to have you onboard.
The Pilot review we talked about will be online here shortly, keep an eye out!
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Charles Papert www.charlespapert.com |
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June 29th, 2008, 12:05 PM
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#5 |
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Major Player
Join Date: Apr 2007
Location: California USA
Posts: 576
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Hi Charles,
Can't wait to read the review... as I'm very close to purchasing the Pilot. A good review from you would tip me over the edge. |
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July 1st, 2008, 11:37 PM
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#6 |
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Major Player
Join Date: Jun 2006
Location: Toronto Ontario Canada!
Posts: 353
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Mike what's going on! Nice to see you on this board (I chatted with you @ NAB & our team visited steadicam factory a month back, we chatted with you and Dan).
Charles, I look forward to your Pilot review. |
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July 2nd, 2008, 08:22 AM
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#7 |
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Tiffen / Steadicam
Join Date: Jun 2008
Location: Glendale, CA
Posts: 7
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Hi Charles and Michael,
Thank you for the warm welcome to the board! -Charles, very excited about the Pilot review. I look forward to reading it. -Michael, I hope everything is running smoothly for you. I always tell people about the great shots you showed us at the factory. All the best, Michael |
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July 2nd, 2008, 09:20 AM
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#8 |
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Wrangler
Join Date: Jan 2002
Location: Los Angeles, CA
Posts: 6,810
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My Pilot review package is still being formatted by our beloved leader Chris and will be up within days (hours? minutes?)--thanks folks, keep an eye out!
__________________
Charles Papert www.charlespapert.com |
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July 22nd, 2008, 04:38 PM
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#9 |
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Regular Crew
Join Date: Dec 2002
Location: Portland OR
Posts: 132
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Well, I figured I'd try here again since I haven't had any luck through Tiffen phones & email in getting any responses.
I am the original poster and the replacement dovetail plate I ordered doesn't quite fit onto the Merlin without jimmying or scratching it up. I don't want to do it again since it might break something. Also, the locking pin doesn't even fit through the whole on the dovetail plate. It is too big. The mounting screw is the only thing that works (or is the right size). I was hoping to get a response here, since I cannot seem to get a response at Tiffen about the wrong parts I was sent. I have a shoot this weekend, and am freaking out since my Merlin is not operable at this point. Thanks, -James |
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July 22nd, 2008, 06:38 PM
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#10 |
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Wrangler
Join Date: Jan 2002
Location: Los Angeles, CA
Posts: 6,810
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James, I am talking to folks at the factory tomorrow and I will ask them to check the board here regarding your issue.
Otherwise, in case anyone hasn't seen it already, the Pilot review has been posted at: http://dvinfo.net/articles/camsuppor...icampilot1.php
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Charles Papert www.charlespapert.com |
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July 22nd, 2008, 07:58 PM
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#11 |
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Regular Crew
Join Date: Dec 2002
Location: Portland OR
Posts: 132
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Thanks Charles! I need all the help I can get at this point.
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July 23rd, 2008, 05:08 PM
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#12 |
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Regular Crew
Join Date: Dec 2002
Location: Portland OR
Posts: 132
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Man, I am really getting frustrated. I am now almost finished with day 3 of trying to get a hold of anybody at Tiffen that can correct the wrong parts I was sent.
I talk to receptionists who cannot help me or they give me the numbers to extensions that don't answer and don't return my messages. Same goes for emails. Last edited by James Klatt; July 23rd, 2008 at 09:04 PM. |
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July 23rd, 2008, 07:12 PM
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#13 |
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Wrangler
Join Date: Jan 2002
Location: Los Angeles, CA
Posts: 6,810
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Sorry James, I did talk to Dan at Tiffen but forgot about your predicament, he just got back from vacation today which is why you were having trouble getting through to anyone. Try him tomorrow at ext 17.
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Charles Papert www.charlespapert.com |
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July 23rd, 2008, 09:04 PM
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#14 |
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Regular Crew
Join Date: Dec 2002
Location: Portland OR
Posts: 132
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Many thanks, Charles!!
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July 24th, 2008, 11:21 AM
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#15 |
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Regular Crew
Join Date: Dec 2002
Location: Portland OR
Posts: 132
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solved. Thanks Michael & Charles!
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