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Old November 21st, 2004, 07:01 PM   #1
Regular Crew
Join Date: Mar 2004
Location: Wyandotte MI
Posts: 47
Excellent Magiqcam service!

Hello all,

I recently had an outdoor night shoot where I was forced to don my series II rig in less than ideal lighting conditions.

As a result, I did not properly seat the arm into the socket block and when I picked up the sled, the arm levered the top bearing out of the socket, destroying it in the process.

However, as a testament to the design quality of the rig, I was still able to complete the shoot with no problem, using only the bottom bearing.

I emailed John about my screw up and he said to just send him the socket block for repair, no charge!

So I shipped it out and got it back in just one week.

Kudos to John Gardner on his excellent rig and fantastic customer service!
Douglas Akers is offline   Reply

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