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Streaming A View
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Old April 5th, 2017, 08:58 AM   #1
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VidBlasterX

Just tried out this switcher and it has some nice features! No audio channels though but it doesn't really matter as we use our own audio desk anyway. I'm not to sure about subscription software but it's fairly reasonable ($99.00) a year which gives you support too.

Anybody else tried this ..nice professional and totally customisable GUI layout

https://www.vidblasterx.com/
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Old April 6th, 2017, 07:56 PM   #2
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Re: VidBlasterX

Just wait 'till you need customer support.
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Old April 6th, 2017, 09:31 PM   #3
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Re: VidBlasterX

Hi Craig

I found the developer pretty good but you MUST contact him on his FaceBook group support page ...he answered my questions almost instantly .... Livestream is much worse with support unless you have their super duper package.

What issues did you have ?
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Old April 7th, 2017, 08:42 AM   #4
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Re: VidBlasterX

Not me personally but I know a number of VidBlaster users (and even dealers) that left the product specifically because of Mike's treatment of customers. Perhaps he now has staff taking care of that.
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Old April 7th, 2017, 05:34 PM   #5
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Re: VidBlasterX

I must admit in general any support really sucks regardless of the product unless, of course, you want to throw money at them. Mike has been pretty good so far on his VidBlaster Group on FB and answers (and updates his new stuff on a pretty regular basis so he is active and current. Don't think he has any staff as he answered my queries (and other peoples too) personally I think he had a community forum and dropped it as the FB group was a better idea? Maybe the issue was during the changeover ?

https://www.facebook.com/groups/VidBlasterX/
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Old April 8th, 2017, 11:37 AM   #6
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Re: VidBlasterX

I hope his customer support is better than it was. I purchased vidblaster and no longer use it due to the poor customer service. Used to be you could only ask questions in the forum and the standard reply was do a search that question has already been asked. Email response from Mike was very rude, awful support for a product that was purchased.
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Old April 18th, 2017, 08:10 AM   #7
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Re: VidBlasterX

George, from what I know, your experience is (was?) common. I've also known a couple of dealers who dropped the product because of the poor support. A lot of it is personality related. Mike has a tendency to do everything himself from the front face of development, sales, support.
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Old April 18th, 2017, 09:45 PM   #8
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Re: VidBlasterX

Hi Craig

Yes Mike is basically a programmer and seems to be good at it and he is constantly doing improvements but it is a "one man band" and it's tough to be a good programmer, a good salesperson and a good client liason person when you are wearing many hats! However he has produced a nice product that more importantly works with most if not all interfaces too. He is active and pretty responsive on his Facebook community page and does come back to you quickly (one does have to allow that Holland is a different timezone) so if you need support at 2:00pm in the USA you won't get it as it's the middle of the night there.

I honestly find better answers on Facebook group communities than the companies themselves ...try sending a support ticket to my CDN Livestream .. you will wait weeks, if not months, for a response but the Livestream community will respond pretty quickly and that's based on member's practical experience so support is really no better (if not worse) from the big boys!!
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