Facts Concerning Canon Camcorder Warranty at DVinfo.net

Go Back   DV Info Net > And Now, For Something Completely Different... > Taking Care of Business

Taking Care of Business
The pen and paper aspects of DV -- put it in writing!


Reply
 
Thread Tools Search this Thread
Old August 20th, 2004, 03:21 AM   #1
Regular Crew
 
Join Date: Aug 2004
Location: Houston, TX
Posts: 37
Facts Concerning Canon Camcorder Warranty

There is a lot of incorrect and/or misleading information on the Internet about Canon warranty of camcorders. I would like to share what I have learned during the process of trying to buy a GL2.

1. The Canon warranty (1-year parts and labor) is NOT transferrable:
http://consumer.usa.canon.com/ir/con...7&modelid=7512

2. Canon will honor the warranty if you have the sales receipt and the original warranty card that comes in the box. As long as the camcorder is a USA version with a USA warranty, it doesn't matter if the dealer was an authorized Canon dealer or not.
This is according to the California Canon Repair Center (949-753-4200).
There is also a Canon Repair Center in New Jersey (732-521-7007).

3. For non-warranty repairs, there is a minimum charge of $240.00 + sales tax + shipping IF you decide to go ahead with the repair. There is NO charge for an estimate (of course you have to pay shipping).
Jim Underwood is offline   Reply With Quote
Old August 20th, 2004, 05:09 AM   #2
RED Code Chef
 
Join Date: Oct 2001
Location: Holland
Posts: 12,514
I've moved your thread to our business forum since it isn't a
"classified". Thanks for the info.
__________________

Rob Lohman, visuar@iname.com
DV Info Wrangler & RED Code Chef

Join the DV Challenge | Lady X

Search DVinfo.net for quick answers | Buy from the best: DVinfo.net sponsors
Rob Lohman is offline   Reply With Quote
Old August 20th, 2004, 10:09 AM   #3
Trustee
 
Join Date: Oct 2002
Location: Arlington VA
Posts: 1,034
Where does it say it's not transferable?
Peter Moore is offline   Reply With Quote
Old August 20th, 2004, 01:30 PM   #4
Wrangler
 
Join Date: Jul 2002
Location: Makati, Metro Manila
Posts: 2,706
Images: 32
... it's near the bottom
Quote:
THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF ANY DV CAMCORDER, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT ...
Michael Wisniewski is offline   Reply With Quote
Old August 20th, 2004, 02:26 PM   #5
Trustee
 
Join Date: Oct 2002
Location: Arlington VA
Posts: 1,034
Ah, thanks.
Peter Moore is offline   Reply With Quote
Old August 20th, 2004, 03:08 PM   #6
Regular Crew
 
Join Date: Aug 2004
Location: Houston, TX
Posts: 37
I suppose one way to work around the transfer problem is to claim that you received the camcorder as a "gift". Of course, you would probably still need a copy of the original sales receipt.
Jim Underwood is offline   Reply With Quote
Old August 25th, 2004, 09:11 PM   #7
Obstreperous Rex
 
Join Date: Jan 2001
Location: San Marcos, TX
Posts: 26,900
Images: 513
Additionally, keep in mind that the tape transport section itself is limited in coverage to 90 days, not the full year on the rest of the camcorder.
__________________
CH

Search DV Info Net | DV Info Net Sponsors | A Decade (+5) of DVi | ...Tuesday is Soylent Green Day!
Chris Hurd is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > And Now, For Something Completely Different... > Taking Care of Business

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 06:02 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network