customer right info needed
 

hi,
this is the scenario. bought something from the net, item was not working from day one it arrived. contact the manufacturer, some how got them to reply and subsequently got them to replace one of the part. guess what, the part is not working either. so i contacted them again. good news is, this time round they asked me to send the whole set back to be replace but the shipping cost would be on me. my question is, why do i have to pay for the extra costing while i'm the one being stuck with a not working item from the very begining?
i'm from malaysia and i'm not familiar with US law. can anyone advise me on my next cause of action. appreciate all the help.
thank you.

ed

Have you asked them why you have to pay the shipping?

This is very common in the USA, such as "you can return it for a full refund minus shipping." Very few places will swallow the shipping costs. I think it's wrong, but there's no law stating otherwise. You can try talking to them: "the squeaky wheel gets the grease."
Best of luck.

I would agree with Scott, that it is fairly common practice to require the purchaser to pay the return shipping, but it does vary by merchant.

i have ask them why i have to pay and their answer was, its just so. getting them to response is like forever. i don't mind paying for the shipping if it is only a small sum but the shipping is about US$350.00 if i'm not mistaken. after coverting to my currency is about 1,500.00, almost to my one month pay.
i'll try contacting again. hoping for better response this time.
thanks guys.

ed

Those folks are out of their minds! I have sent items overseas to Singapore and New Zealand. The boxes were about 6 pounds each and the shipping was US$38.00 each. They were sent via US Mail and took about three to four weeks to arrive because of customs. Look up US international mail prices at usps.com and you'll see what I'm talking about.

Another option is if you know someone in the US, you can have them send it to your friend and then have your friend forward it to you.

Good luck.

hi scott,
usps is a good alternative but its a big item. i think it weight about 19lbs if i'm not mistaken.
anyway, thanks for the help.

ed