Mistake made right by dealer at DVinfo.net

Go Back   DV Info Net > And Now, For Something Completely Different... > Taking Care of Business

Taking Care of Business
The pen and paper aspects of DV -- put it in writing!

Reply
 
Thread Tools Search this Thread
Old September 14th, 2018, 01:01 PM   #1
Major Player
 
Join Date: Jul 2010
Location: Southport, United Kingdom
Posts: 642
Mistake made right by dealer

Anyone got a name or e-address of someone senior at [company name removed by request]

I want to give them a good public kicking about some kit, Hawkswood batteries and chargers which arrived without any instructions.

Ron
Ronald Jackson is offline   Reply With Quote
Old September 14th, 2018, 01:32 PM   #2
Inner Circle
 
Join Date: Jun 2007
Location: Belgium
Posts: 9,380
re: Mistake made right by dealer

Have you tried to call them or send them a email?
Noa Put is online now   Reply With Quote
Old September 15th, 2018, 08:46 AM   #3
Major Player
 
Join Date: Oct 2011
Location: Tipperary, Ireland
Posts: 607
re: Mistake made right by dealer

[Name removed] is the sales director of [company name removed by request], or was last year.
__________________
http://www.robertcantwell.com
Rob Cantwell is offline   Reply With Quote
Old September 16th, 2018, 12:51 AM   #4
Major Player
 
Join Date: Jul 2010
Location: Southport, United Kingdom
Posts: 642
re: Mistake made right by dealer

Sorted and it was battery maker's omission!
Ron
Ronald Jackson is offline   Reply With Quote
Old September 16th, 2018, 02:20 AM   #5
Inner Circle
 
Join Date: Jun 2007
Location: Belgium
Posts: 9,380
re: Mistake made right by dealer

That's why I asked if you send them a mail or called them instead of putting them in a bad light without knowing what was going on, I don't see a reason to bother someone senior at a company for a delivery discrepancy, they have a team for that purpose who you can reach through their help and support page. My experience with [company name removed by request] is that they have excellent customer service, you can contact them by mail, call them, have them call you back or chat with them.
Noa Put is online now   Reply With Quote
Old September 16th, 2018, 02:58 AM   #6
Major Player
 
Join Date: Jul 2010
Location: Southport, United Kingdom
Posts: 642
re: Mistake made right by dealer

Agreed Noa, I'd had a hard day and was frustrated by not getting up and running with some new kit.

I've actually asked DV Info if I can delete my thread.

Ron
Ronald Jackson is offline   Reply With Quote
Old September 16th, 2018, 04:32 AM   #7
Inner Circle
 
Join Date: Jun 2007
Location: Belgium
Posts: 9,380
re: Mistake made right by dealer

I know the feeling, a while back I ordered a white lavalier at half price for my dr10 which was an open box sale which are returned items, when it arrived half of it was missing and I lashed out to the company for sending me this, what I overlooked was that it was mentioned on the webite that these articles had a "what you see is what you get" policy and they included photos from the contents in the box on the site but I didn't see those, I was blinded by the half price :)
Noa Put is online now   Reply With Quote
Old September 16th, 2018, 04:57 PM   #8
Inner Circle
 
Join Date: Feb 2009
Location: Brisbane, Australia
Posts: 2,366
re: Mistake made right by dealer

Half price for half contents. Makes sense when you think about it. :P

Andrew
Andrew Smith is offline   Reply With Quote
Old September 17th, 2018, 12:17 AM   #9
Inner Circle
 
Join Date: Jun 2007
Location: Belgium
Posts: 9,380
re: Mistake made right by dealer

Actually no, it was a used item as the box had been opened and returned by a previous customer and the most expensive part, the lavalier, was present, only the little metal clip to attach the lav and the small windkap to press onto the lav where missing.
Noa Put is online now   Reply With Quote
Old September 17th, 2018, 05:22 AM   #10
Obstreperous Rex
 
Join Date: Jan 2001
Location: San Marcos, TX
Posts: 27,036
Images: 513
Re: Mistake made right by dealer

Quote:
Originally Posted by Ronald Jackson View Post
I've actually asked DV Info if I can delete my thread.
Hi Ronald, many thanks for using the forum's Report Post system.

I don't delete threads, but I will take them out of public view if the situation warrants it.

In this case, I'd like to leave the thread as it stands. I have withdrawn the name of the company, edited the thread title, and have moved the thread to our business forum.

Hopefully these actions are satisfactory for all involved. Much appreciated,
__________________
CH

Search DV Info Net | DV Info Net Sponsors | A Decade (+5) of DVi | ...Tuesday is Soylent Green Day!
Chris Hurd is offline   Reply With Quote
Old September 18th, 2018, 01:41 AM   #11
Major Player
 
Join Date: Mar 2014
Location: Auckland, New Zealand
Posts: 309
Re: Mistake made right by dealer

I am happy to see that your default approach is to not delete threads :-)

As even threads like this might be helpful to both the participants and others in the future to see how a situation was handled.

So I'm glad you took the minimal censorship approach, of just doing some lightweight redacting. Thank you.
__________________
http://IronFilm.co.nz/Sound/ (Location Sound Recordist based in New Zealand)
http://www.YouTube.com/c/SoundSpeeding
David Peterson is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Adorama
(800) 223-2500
New York, NY

B&H Photo Video
(866) 521-7381
New York, NY

Texas Media Systems
(512) 440-1400
Austin, TX

Precision Camera
(800) 677-1023
Austin, TX

VideoGuys
(800) 323-2325
Mineola, NY

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > And Now, For Something Completely Different... > Taking Care of Business

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 04:20 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2018 The Digital Video Information Network