Cartoni Focus quick release lock broken
 

I managed to snap the plastic quick release safety lock on a Cartoni Focus head. I didn't break the big main release -- it's the smaller safety lock that closes onto the release.

http://cartoni.com/eng/focus.html

You can see the lock I'm talking about in the top picture and partially in the top-left frame of the second picture (the one where 'CAUTION' is visible).

I've looked on the Cartoni website but they don't seem to sell the part. Any idea how I could fix this or does it have to be sent in?

Thanks in advance,
Mark

You might want to check with the retailer from which it was purchased. Surely they have a better support contact than is available to the unwashed masses like you and me.

If it's a warranty deal, they should be able to help you with that too. Seems like your best option at the moment.

In North America, Cartoni is in California. They do repairs and have parts. Telephone or email them. I have bought parts there and they have a repair facility.

USA
STE-MAN Inc. - CARTONI U.S.A. DIVISION
Mr. Steve Manios jr.
10663 Burbank Blvd.
North Hollywood, CA 91601
USA
Phone: +1 (818) 760-8240
Fax: +1 (818) 760-8805
E-Mail: info@ste-man.com
Web Site: http://www.ste-man.com/

There are also a couple of official dealers in Canada who may be able to help:

CANADA
LORNE LAPHAM SALES & RENTAL
Mr. Lorne Lapham
3774 Napier Street
Burnaby B.C. V5C 3ES
Canada
Phone: +1 (604) 298-3224
Fax: +1 (604) 298-2023
E-Mail: info@llsr.com
Web Site: http://www.llsr.com/

CANADA
PRECISION CAMERA INC.
Mr. Jim Thornton
181 Carlaw Ave.
Toronto, ONT, M4M 2S1
Canada
Ph.: 001 (416) 4613411
Fax: 001 (416) 4614869
E-mail: info@pci-canada.com
jimthor@pci-canada.com
Website: http://www.pci-canada.com

Here is a list for more places in the world:
http://www.cartoni.com/eng/dealers.html