Cartoni Focus quick release lock broken at DVinfo.net

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Old May 22nd, 2008, 02:25 PM   #1
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Location: Toronto, ON, Canada
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Cartoni Focus quick release lock broken

I managed to snap the plastic quick release safety lock on a Cartoni Focus head. I didn't break the big main release -- it's the smaller safety lock that closes onto the release.

http://cartoni.com/eng/focus.html

You can see the lock I'm talking about in the top picture and partially in the top-left frame of the second picture (the one where 'CAUTION' is visible).

I've looked on the Cartoni website but they don't seem to sell the part. Any idea how I could fix this or does it have to be sent in?

Thanks in advance,
Mark
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Mark Utley
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Old July 9th, 2008, 09:03 PM   #2
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You might want to check with the retailer from which it was purchased. Surely they have a better support contact than is available to the unwashed masses like you and me.

If it's a warranty deal, they should be able to help you with that too. Seems like your best option at the moment.
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Old July 10th, 2008, 10:12 AM   #3
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In North America, Cartoni is in California. They do repairs and have parts. Telephone or email them. I have bought parts there and they have a repair facility.

USA
STE-MAN Inc. - CARTONI U.S.A. DIVISION
Mr. Steve Manios jr.
10663 Burbank Blvd.
North Hollywood, CA 91601
USA
Phone: +1 (818) 760-8240
Fax: +1 (818) 760-8805
E-Mail: info@ste-man.com
Web Site: http://www.ste-man.com/

There are also a couple of official dealers in Canada who may be able to help:

CANADA
LORNE LAPHAM SALES & RENTAL
Mr. Lorne Lapham
3774 Napier Street
Burnaby B.C. V5C 3ES
Canada
Phone: +1 (604) 298-3224
Fax: +1 (604) 298-2023
E-Mail: info@llsr.com
Web Site: http://www.llsr.com/

CANADA
PRECISION CAMERA INC.
Mr. Jim Thornton
181 Carlaw Ave.
Toronto, ONT, M4M 2S1
Canada
Ph.: 001 (416) 4613411
Fax: 001 (416) 4614869
E-mail: info@pci-canada.com
jimthor@pci-canada.com
Website: http://www.pci-canada.com

Here is a list for more places in the world:
http://www.cartoni.com/eng/dealers.html
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DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
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