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-   -   Kudos to Sachtler! (http://www.dvinfo.net/forum/tripod-sticks-heads/519389-kudos-sachtler.html)

James Kuhn October 8th, 2013 02:37 PM

Kudos to Sachtler!
I recently had the occasion to return my FSB 8 Fluid Head to Sachtler for service. The experience exceeded my expectations, which has happened so seldom in my life, I thought it deserved mentioning.

Mr. Randy Frisch and his folks Inspected/Cleaned/Lubricated/Adjusted the Fluid Head and returned it to me in approximately one week! That in itself isn't remarkable until you consider, I originally sent the package to the wrong address! : (

Even with my 'customer induced schedule delay', Randy and his crew managed a turnaround of one week. I don't know what else I could ask for?

My much loved FSB 8 is back home and operating perfectly.

Thanks to all the folks at Sachtler Service!

Best regards,

Garrett Low October 8th, 2013 07:12 PM

Re: Kudos to Sachtler!
James, that is another perk of owning a first rate piece of gear. The company will generally stand behind it and will want it out in the field performing to it's best as much as possible. They realize every day it is in their shop it isn't working for someone.


Bo Sundvall October 9th, 2013 01:24 AM

Re: Kudos to Sachtler!

What was wrong with your head?
(The Sachtler, not the one on top of your body :-) )



James Kuhn October 9th, 2013 11:45 AM

Re: Kudos to Sachtler!
Garrett...I agree. It does 'pay' to buy good equipment and Sachtler stands behind their product.

Bo...if we're talking about the 'Head' on the top of my shoulders, that's a much longer discussion involving teams of professionals. : )

My Fluid Head simply wandered from OEM factory specs and needed Clean/Lube/Adjust. Now, it's better than new! Excellent turnaround from Randy Frisch and his service group.



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