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Video Monitors and Media Players for field or studio use (all display technologies).


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Old November 11th, 2008, 06:06 AM   #1
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Join Date: Jan 2006
Location: CAMPO GRANDE, BRASIL
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WARNING about BIGMUGSOFTWARE.COM!! HELP!!!

I recently bought MAGIC MONITOR from http://www.bigmugsoftware.com.

I was using a trial version then decided to buy it, but even with license provided it doesn't work and the company never answer my emails.

Wrote many many times to sales@bigmugsoftware.com but no answer after 2 months...

What do I do? I just want my money back!

I'd love to find some solution... thanks
Mauricio Copetti is offline   Reply With Quote
Old November 11th, 2008, 08:51 AM   #2
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Try support@bigmugsoftware.com instead.

I know if they aren't answering one email its unlikely they'd answer another but maybe your email is getting bounced for some reason, or something..it's worth a try.
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Old November 11th, 2008, 04:01 PM   #3
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With busted links, no site updates and no blog entries since the middle of last year, I think it's safe to say there's nobody home.

Contact your credit card company to dispute the charge and get your money back. And maybe be a little more suspicious next time.
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Old December 5th, 2008, 01:07 PM   #4
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oh no... I was planning on purchasing monitor magic to use as waveform through my laptop... if bigmug is not trustworthy, is there another cheap alternative?
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DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
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Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
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