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Old August 22nd, 2006, 03:34 PM   #1
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Location: College Park, Maryland
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Need some business advice

Well this is my situation. A month ago I got a call from a lady that spoke spanish and had my friend translate for me over the phone. Lady asked for prices, told her the starting prices. Photography $$$$ Video $$$$. (they start at the same price) So we setup up a meeting, I go and the lady saw my price sheet and was stunned, she thought both video and photo together was the price that my friend told them over the phone. I was a little angered once I heard this and because my friend quoted her that price I told them ok no problem for this job. The girl wanted package 2 from the video side, I told her that was fine if they drop the photography. They did that. The job was finished 2 weeks ago and I got a call last week from a new client and they want the job. I book a nice package deal. Got a call from them today and they want the same deal as I gave the other girl that my friend quoted the wrong price to. I sent a email to the previous client as I think she is having bad family problems stating the situation and what they really got and what they need to tell their friends. It is this price instead of this price. What's the best way to redeem this situation? The new clients downgraded their package to package 1 photography and video.

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Monday
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Old August 22nd, 2006, 08:38 PM   #2
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If you don't want to do the job at the Spanish Ladys price just hold firm and say that was a one off special due to a misunderstanding. If you do it at the same price say it is a special. On your invoice state the original price as it should be then offer a discount price as a special.
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Old August 23rd, 2006, 05:15 AM   #3
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Thanks. I forgot to say I talked to the clients and told them what happened. I don't have a problem with them downgrading but with the previous lady running around telling people that her video costs $$$$ when in reality it doesn't it costs much more. I had a friend tell me what to do, and we took care of the situation.

Monday
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Old August 23rd, 2006, 12:12 PM   #4
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Monday,

I had something similar happen and my 'new client' refused to come back up to where my normal prices are. Needless to say, I didnt' get the job, but I feel better for not budging on my prices.
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Old August 23rd, 2006, 04:55 PM   #5
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Hey Steven,
Thanks for that, that was very encouraging to hear. Glad to know I'm definitely not the only one to experience this. Thanks for you insight.

Monday
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