Vegas license transfer at DVinfo.net

Renton Maclachlan · June 2nd, 2009, 02:38 AM

I have sold on my copy of Vegas each time I have upgraded, and transferred the license to the buyer. I have upgraded to 9 and am in the process of selling on 8.

I cannot find any mention of license transfers on the Sony website now and I have written to them twice without getting a reply. The first time I used their customer support form on the website, and yesterday I emailed them using the address from when I transferred the license of v7.

Does anyone have any inside info regarding how to contact them on this matter?

Edward Troxel · June 2nd, 2009, 06:14 AM

Just call Customer Service and they should be able to handle it right there.

Renton Maclachlan · June 2nd, 2009, 01:59 PM

Quote:

Originally Posted by Edward Troxel

Just call Customer Service and they should be able to handle it right there.

Thanks Edward. It used to be on the website. I've done it twice online already and it was simple. Why has Sony apparently removed that method of doing it for those International? It was there, why not leave it there?

Renton Maclachlan · June 16th, 2009, 02:17 PM

Quote:

Originally Posted by Edward Troxel

Just call Customer Service and they should be able to handle it right there.

Grrrrr.... I have sold my v8 pro and have just tried as suggested to call Sony Customer Service (first) then Reception (second) on the numbers provided on the website.

At Customer Service, I had 8 options and none of them seemed to have anything to do with transfer of licence. I had to choose one that sounded something like it (had to listen right through twice to be able to pick one!!!) but ended up in a black hole.

So I tried Reception. Once again, nothing sounded vaguely like licence transfer and again ended up in a black hole!!! Two phone calls from NZ down the drain.

Edward, how do I get to speak at a real person at Customer support?

Edward Troxel · June 16th, 2009, 03:17 PM

Quote:

Originally Posted by Renton Maclachlan

Edward, how do I get to speak at a real person at Customer support?

I've never called Customer Service :-)

Make sure you call customer SERVICE, not customer SUPPORT.

Generally speaking, I try pressing "0" to try and get ahold of a person.

Renton Maclachlan · June 16th, 2009, 11:47 PM

Quote:

Originally Posted by Edward Troxel

I've never called Customer Service :-)

Make sure you call customer SERVICE, not customer SUPPORT.

Generally speaking, I try pressing "0" to try and get ahold of a person.

'0' didn't work :-) so I hit another number - can't remember which - 2 or 3 and got a real person who fixed it up...

Thanks...

Jim Andrada · June 17th, 2009, 12:28 AM

If the phone system is one of these voice recognition gadgets like Fed Ex, I usually just say something like F--- Y-- three times and without fail I get transferred to a real person.

Harold Brown · June 19th, 2009, 06:21 PM

The license transfer is still there just like it has always been.
You go to My Support and then click on "ask a question".
Under Category you click on the first selection which is "Activation". When you do that another box will pop up and you select "License Transfers". I have used it three times and it has worked every time.

June 2nd, 2009, 02:38 AM	#1
Renton Maclachlan Trustee Join Date: Jul 2007 Location: New Zealand Posts: 1,180	Vegas license transfer I have sold on my copy of Vegas each time I have upgraded, and transferred the license to the buyer. I have upgraded to 9 and am in the process of selling on 8. I cannot find any mention of license transfers on the Sony website now and I have written to them twice without getting a reply. The first time I used their customer support form on the website, and yesterday I emailed them using the address from when I transferred the license of v7. Does anyone have any inside info regarding how to contact them on this matter?

June 2nd, 2009, 06:14 AM	#2
Edward Troxel Sponsor: JET DV Join Date: Dec 2001 Location: Southern Illinois Posts: 7,953	Just call Customer Service and they should be able to handle it right there. __________________ Edward Troxel [SCVU] JETDV Scripts/Scripting Tutorials/Excalibur/Montage Magic/Newsletters

June 19th, 2009, 06:21 PM	#8
Harold Brown Regular Crew Join Date: Sep 2007 Location: North East Ohio Posts: 84	The license transfer is still there just like it has always been. You go to My Support and then click on "ask a question". Under Category you click on the first selection which is "Activation". When you do that another box will pop up and you select "License Transfers". I have used it three times and it has worked every time. __________________ Harold BhagaVideo.com

June 17th, 2009, 12:28 AM	#7
Jim Andrada Inner Circle Join Date: Feb 2007 Location: Tucson AZ Posts: 2,211	If the phone system is one of these voice recognition gadgets like Fed Ex, I usually just say something like F--- Y-- three times and without fail I get transferred to a real person.