Support for Sony Veags pro 11 at DVinfo.net

Go Back   DV Info Net > Windows / PC Post Production Solutions > What Happens in Vegas...

What Happens in Vegas...
...stays in Vegas! This PC-based editing app is a safe bet with these tips.


Reply
 
Thread Tools Search this Thread
Old October 26th, 2011, 03:29 PM   #1
Major Player
 
Join Date: Mar 2008
Location: Pembroke Pines FL
Posts: 331
Support for Sony Veags pro 11

I wonder if someone can direct me to the right source.
2 days ago I went ahead and paid the $600 for Sony Vegas pro 11.
Since then I have so many problems that I can not use the program.
It is very upsetting knowing I paid so much money and it does not work.
it looks like the only way to maybe solve the problem is buy a technical support ticket and that will be over $100.00 since I have about 4 problems with Sony Vegas 11.
It just make me a bit confuse knowing I just spent $600.00 for the software and will have to spend $100 more for support.
First I am not sure if I should be upset about that.
wonder if there is any free Sony Vegas support.
__________________
www.nostalgicFrames.com
Dror Levi is offline   Reply With Quote
Old October 26th, 2011, 03:53 PM   #2
Sponsor: JET DV
 
Join Date: Dec 2001
Location: Southern Illinois
Posts: 7,873
Re: Support for Sony Veags pro 11

Perhaps you could start by saying what problems you're having???
__________________
Edward Troxel [SCVU]
JETDV Scripts/Excalibur/Newsletters
Edward Troxel is offline   Reply With Quote
Old October 26th, 2011, 04:00 PM   #3
Regular Crew
 
Join Date: Oct 2007
Location: Harpers Ferry, WV USA
Posts: 162
Re: Support for Sony Veags pro 11

Generally there is a support call included with a new purchase or upgrade. Over the years they have resolved several issues for me and it has proven to be worth the time.
Chip Gallo is offline   Reply With Quote
Old October 26th, 2011, 04:34 PM   #4
Inner Circle
 
Join Date: Nov 2005
Location: Elk Grove CA
Posts: 6,838
Re: Support for Sony Veags pro 11

The people on this board are more in tune to what going on in Vegas than any support geek at Sony Creative. Everyone here is more than willing to give you an educated opinion about your issues. If you let people know what issue is, you will usually have help getting it straightened out.

You need to start with what you are running on and if 32 or 64 bit.
__________________
Chris J. Barcellos
Chris Barcellos is offline   Reply With Quote
Old October 26th, 2011, 05:03 PM   #5
Major Player
 
Join Date: May 2007
Location: KLD, South Africa
Posts: 983
Re: Support for Sony Veags pro 11

Always try before you buy?
Nicholas de Kock is offline   Reply With Quote
Old October 26th, 2011, 05:09 PM   #6
Major Player
 
Join Date: Mar 2008
Location: Pembroke Pines FL
Posts: 331
Re: Support for Sony Veags pro 11

Thank you all for your willingness to help.
I contact Sony Vegas and they will forward it to the technical support.

The main problem I have (See post) stabilize and levels

I did found that when there is no Neo Scene files and GPU is off, level is back to normal and stabilize does work.
__________________
www.nostalgicFrames.com
Dror Levi is offline   Reply With Quote
Old October 28th, 2011, 09:00 AM   #7
Major Player
 
Join Date: Mar 2008
Location: Pembroke Pines FL
Posts: 331
Re: Support for Sony Veags pro 11

This is what I am getting every-time Vegas 11 crash



C:\Users\Dror\AppData\Local\Sony\Vegas Pro\11.0\gpu_video_x64.log

Does anyone understanding that?
__________________
www.nostalgicFrames.com
Dror Levi is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Windows / PC Post Production Solutions > What Happens in Vegas...

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 08:38 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network