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October 26th, 2011, 02:29 PM
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#1 |
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Major Player
Join Date: Mar 2008
Location: Pembroke Pines FL
Posts: 331
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Support for Sony Veags pro 11
I wonder if someone can direct me to the right source.
2 days ago I went ahead and paid the $600 for Sony Vegas pro 11. Since then I have so many problems that I can not use the program. It is very upsetting knowing I paid so much money and it does not work. it looks like the only way to maybe solve the problem is buy a technical support ticket and that will be over $100.00 since I have about 4 problems with Sony Vegas 11. It just make me a bit confuse knowing I just spent $600.00 for the software and will have to spend $100 more for support. First I am not sure if I should be upset about that. wonder if there is any free Sony Vegas support.
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www.nostalgicFrames.com |
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October 26th, 2011, 02:53 PM
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#2 |
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Sponsor: JET DV
Join Date: Dec 2001
Location: Southern Illinois
Posts: 7,953
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Re: Support for Sony Veags pro 11
Perhaps you could start by saying what problems you're having???
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Edward Troxel [SCVU] JETDV Scripts/Scripting Tutorials/Excalibur/Montage Magic/Newsletters |
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October 26th, 2011, 03:00 PM
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#3 |
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Regular Crew
Join Date: Oct 2007
Location: Harpers Ferry, WV USA
Posts: 164
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Re: Support for Sony Veags pro 11
Generally there is a support call included with a new purchase or upgrade. Over the years they have resolved several issues for me and it has proven to be worth the time.
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October 26th, 2011, 03:34 PM
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#4 |
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Inner Circle
Join Date: Nov 2005
Location: Elk Grove CA
Posts: 6,838
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Re: Support for Sony Veags pro 11
The people on this board are more in tune to what going on in Vegas than any support geek at Sony Creative. Everyone here is more than willing to give you an educated opinion about your issues. If you let people know what issue is, you will usually have help getting it straightened out.
You need to start with what you are running on and if 32 or 64 bit.
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Chris J. Barcellos |
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October 26th, 2011, 04:03 PM
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#5 |
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Major Player
Join Date: May 2007
Location: KLD, South Africa
Posts: 983
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Re: Support for Sony Veags pro 11
Always try before you buy?
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October 26th, 2011, 04:09 PM
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#6 |
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Major Player
Join Date: Mar 2008
Location: Pembroke Pines FL
Posts: 331
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Re: Support for Sony Veags pro 11
Thank you all for your willingness to help.
I contact Sony Vegas and they will forward it to the technical support. The main problem I have (See post) http://www.dvinfo.net/forum/what-hap...ze-levels.html I did found that when there is no Neo Scene files and GPU is off, level is back to normal and stabilize does work.
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www.nostalgicFrames.com |
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October 28th, 2011, 08:00 AM
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#7 |
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Major Player
Join Date: Mar 2008
Location: Pembroke Pines FL
Posts: 331
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Re: Support for Sony Veags pro 11
This is what I am getting every-time Vegas 11 crash
C:\Users\Dror\AppData\Local\Sony\Vegas Pro\11.0\gpu_video_x64.log Does anyone understanding that?
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