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-   -   V11...Asking for a refund (https://www.dvinfo.net/forum/what-happens-vegas/503246-v11-asking-refund.html)

Duane Adam December 3rd, 2011 01:24 PM

V11...Asking for a refund
 
Never done this before and have stuck with Vegas for several years, but this version for my use is unacceptable due to not recognizing plugins that have worked in all previous versions.

I don't know if I'm in the majority or minority, but including broadcast quality audio in my productions is a standard I refuse to compromise on. Previous versions of Vegas have conflicted with UAD audio plugs, but there were workarounds. With version 11 crashing using Sonnox effects (a Sony product), I'm left with the standard Vegas effects which aren't good enough, especially for mastering final audio tracks and controlling output levels.

So if Sony can't resolve this by Monday, I'll go back to V10 and get a refund.

Duane Adam December 9th, 2011 01:02 PM

Re: V11...Asking for a refund
 
So after several e-mails with no response, I called customer support and got through to the lead tech for Vegas. Turns out V11 crashes from plugins that use an i-lok which includes Sonnox, Waves and others. He said the bug is known and that the upcoming update will include a fix.

Adam Stanislav December 9th, 2011 02:28 PM

Re: V11...Asking for a refund
 
What’s an i-lok?

Ian Stark December 9th, 2011 06:55 PM

Re: V11...Asking for a refund
 
Usb dongle copy protection.

Allan Black December 9th, 2011 07:09 PM

Re: V11...Asking for a refund
 
Ian , have you used it successfully before V11?

Cheers.

Adam Stanislav December 9th, 2011 09:30 PM

Re: V11...Asking for a refund
 
Quote:

Originally Posted by Ian Stark (Post 1702653)
Usb dongle copy protection.

Thank you.

Duane Adam December 9th, 2011 09:48 PM

Re: V11...Asking for a refund
 
Quote:

Originally Posted by Allan Black (Post 1702654)
Ian , have you used it successfully before V11?

Cheers.

I have. It's worked fine in every version except the new one. Per the tech this is a problem specific to V11.

Ian Stark December 10th, 2011 02:53 AM

Re: V11...Asking for a refund
 
Hi Allan,

Not personally, I just looked it up on Google to save Adam the trouble ;-)


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