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Old March 6th, 2014, 10:39 AM   #1
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Help Screen Crashes Vegas 12

Each time I click on the help menu in Vegas 12 (build 770) and enter a team to search, the help screen freezes up then crashes Vegas -- ends the program. Tried three times.

Any ideas other than maybe a re-install?

Thanks...Alan
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Old March 6th, 2014, 12:26 PM   #2
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Re: Help Screen Crashes Vegas 12

None. I had this start in VP9 and had to resort to making a shortcut on the DESKTOP pointing to the HLP file.

SONY didn't respond with a fix.

It is working in VP12 and in 64bit VP11.

G
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Old March 6th, 2014, 02:25 PM   #3
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Re: Help Screen Crashes Vegas 12

Could you provide the name of the help file?

I'm using the 64-bit version.

Thanks...Alan
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Old March 6th, 2014, 02:53 PM   #4
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Re: Help Screen Crashes Vegas 12

It's vegas120.chm in Program Files (x86) > Sony > Shared Plug-ins > Help Files.
Maybe not any help in this case, but you could read this document in the SCS KB
https://www.custcenter.com/app/answe...ail/a_id/4455/
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Old March 6th, 2014, 03:19 PM   #5
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Re: Help Screen Crashes Vegas 12

That's good info Jorma. Yes, CHM.

Grazie
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Old March 6th, 2014, 03:54 PM   #6
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Re: Help Screen Crashes Vegas 12

Quote:
Originally Posted by Graham Bernard View Post

It is working in VP12 and in 64bit VP11.
Not for everyone. For example, see this thread in the Vegas forums: Sony Creative Software - Forums - Vegas Pro - Video Messages. If it's happening to you, the workaround is to not launch help in Vegas.
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Old March 8th, 2014, 06:34 AM   #7
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Re: Help Screen Crashes Vegas 12

Thank you.

The file is Program Files(x86) > Sony > Shared Plug-Ins > Help Files / vegas120.chm
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