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Old March 8th, 2018, 08:46 PM   #1
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Vegas 15 crashing...

I have just started working on my long running project after a couple of month break. I upgraded to Vegas 15 and am using it for the episode I am at present working on.

The last couple of times I have opened the program, Vegas has crashed...out of the blue.

I've just be playing the current episode through to get a feel again for it after the long break, and after simply playing through around 5 minutes of it, it stopped. About a week ago I did about an hours work on it and it stopped about 3 times...once again simply playing it through...

This is a bother, as at no point can I be certain that the program will continue on running. I have never had this happen before.

I have not upgraded to the latest release...15.whatever...

UPDATE: I had started Vegas again and had it running in the background as I wrote this message, however immediately on posting this message, Vegas crashed again..
UPDATE 2: Another 5 minutes and another crash...
UPDATE 3: And another after about 4 minutes...
UPDATE 4: Interestingly, I updated to version 311 and had no more crashes when playing through the episode...maybe updating fixed whatever the issue was...hope so...

Last edited by Renton Maclachlan; March 8th, 2018 at 09:45 PM.
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Old March 9th, 2018, 02:35 PM   #2
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Re: Vegas 15 crashing...

It is always good to update to the newest build first. Glad to hear that appeared to fix your issue. If you get crashes, it would help if you post the error information. Without any error information, it's hard to tell why you would be getting a crash.
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Old March 10th, 2018, 04:02 AM   #3
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Re: Vegas 15 crashing...

Not sure I know how/where to find the 'error information'. At each crash, I got a box asking if I wanted to send a report to Magic... which I did...
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Old March 10th, 2018, 05:05 AM   #4
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Re: Vegas 15 crashing...

New Build 321 of Vegas Pro 15 just released.
Vegas Pro 15 Update 4 (Build 321) Released

Also, for more info about the 'error information' (Problem Reporting Service dialog box), you can read here:
https://www.vegascreativesoftware.in...e-prs--103727/
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Old June 18th, 2018, 07:04 AM   #5
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Re: Vegas 15 crashing...

Recently downloaded and installed 15.361 pro.
Worked flawlessly for a day.
"Not responding" crashes every 20 minutes now on 2nd day.
Considering abandoning Vegas and starting brand new learning curve with Adobe, just so I can edit.
Working with XAVC-S files.
Tried RAM preview to 0, disabling GPU, no thumbnails.
Everything appears to be fine, right up until it's not. No symptoms or complaints until it just locks up, and Vegas has to be restarted to resume.
Appreciate the pages of tech things to try to stabilize, but frankly I want to edit, not be a beta tester and tweaker. I expect magix to do the testing and tweaking so that I can just pay to edit.
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Old June 21st, 2018, 04:36 PM   #6
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Re: Vegas 15 crashing...

Wonder if that's why Vegas 15 is only $99 on Steam right now.
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Old June 22nd, 2018, 01:34 AM   #7
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Re: Vegas 15 crashing...

Quote:
Originally Posted by Sam Houchins II View Post
"Not responding" crashes every 20 minutes now on 2nd day.
Not saying this will help you but it works for me and has done ever since V14 up to v15 build 361.

Select the 'Options' menu, now hold down you SHIFT key. Now scroll down and select PREFERENCES

This will open the prefs dialogue. Look for the tab called INTERNAL and select that. At the bottom of the Preferences box is a statement "Show only prefs containing:" In the box to its right type in "memory."
This should display the memory options. The second line down should have a memory value of 1,024MB.
In the "Value" column change this value to 4.096MB. Click OK.

Suggest you reboot and then let us know how you go.

Chris Young
CYV Productions
Sydney
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Old June 23rd, 2018, 12:22 AM   #8
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Re: Vegas 15 crashing...

Quote:
Originally Posted by Christopher Young View Post
This should display the memory options. The second line down should have a memory value of 1,024MB. In the "Value" column change this value to 4.096MB.
Chris Young
CYV Productions
Sydney
That would be a value, in MB of just over 4MB? That’s not a lot at all? That’s a reduction of 1,020MB, approximately. Could it be that you’re suggesting that the original, the default figure, should be x4 which would be a value of 4.096GB?

Cheers GB 😉
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Old June 23rd, 2018, 03:48 AM   #9
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Re: Vegas 15 crashing...

Doh! Yes indeed... I did mean to type 4,096MB. It's NOT 4,096GB. It's an increase x 4 of the original figure of 1,024MB. finger trouble or a senior moment... again! Sorry about that Graham. Let us know how it goes.

Chris Young
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Old June 23rd, 2018, 04:12 AM   #10
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Re: Vegas 15 crashing...

Quote:
Originally Posted by Christopher Young View Post
Doh! Yes indeed... I did mean to type 4,096MB. It's NOT 4,096GB. It's an increase x 4 of the original figure of 1,024MB. finger trouble or a senior moment... again! Sorry about that Graham. Let us know how it goes.

Chris Young
But it IS 4.06GB. That’s what I was suggesting you meant. I wasn’t suggesting “4,096GB”! That would be some PC RAM indeed. No, I thought you’d stumbled on some MAGIX magic that needed to be written as you’d indicated 🤭.
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Old June 23rd, 2018, 10:37 AM   #11
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Re: Vegas 15 crashing...

Quote:
Originally Posted by Christopher Young View Post
Not saying this will help you but it works for me and has done ever since V14 up to v15 build 361.

Select the 'Options' menu, now hold down you SHIFT key. Now scroll down and select PREFERENCES

This will open the prefs dialogue. Look for the tab called INTERNAL and select that. At the bottom of the Preferences box is a statement "Show only prefs containing:" In the box to its right type in "memory."
This should display the memory options. The second line down should have a memory value of 1,024MB.
In the "Value" column change this value to 4.096MB. Click OK.

Suggest you reboot and then let us know how you go.
Found it. Changed to 4096 (4,096 MB).
Will see how it goes.
Is there any place to look for a crash report for a clue what's triggering the lock-ups?
~ Tnx
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Old June 23rd, 2018, 10:59 AM   #12
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Re: Vegas 15 crashing...

Quote:
Originally Posted by Sam Houchins II View Post
Is there any place to look for a crash report for a clue what's triggering the lock-ups?
~ Tnx
Did you get the Phone-Home White Error Message?
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Old June 23rd, 2018, 11:22 AM   #13
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Re: Vegas 15 crashing...

Quote:
Originally Posted by Sam Houchins II View Post
Is there any place to look for a crash report for a clue what's triggering the lock-ups?
Well, there is https://www.vegascreativesoftware.in...ility--104785/ (the crashing and troubleshooting stability FAQ).
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