Canon USA expands CarePAK program to include Cinema EOS, Pro Video and more

Providing Accidental Damage Protection, CarePAK Plans Now
Offer Coverage for Cinema, Video and Professional Printer Equipment

MELVILLE, N.Y., May 30, 2018 – Canon U.S.A. Inc., a leader in digital imaging solutions, today announced the expansion of its CarePAK PRO and CarePAK PLUS service and support offerings for imaging professionals. The current CarePAK PRO program, which now includes accidental damage protection, has been restructured to meet the needs of the professional cinema, house of worship, and in-house corporate video production industries, among other professional video markets, and now covers Cinema EOS Cameras, Cinema Lenses, and Professional Camcorders. Additionally, the popular CarePAK PLUS plan, which currently includes professional SLR camera systems among other consumer products, has been expanded to cover Canon imagePROGRAF PRO-1000, PIXMA PRO-100, and PIXMA PRO-10 professional inkjet printers.

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“Providing yet another solution to our customers, the CarePAK program expansion allows us to extend our services to more of Canon’s professional customers, implementing a worry-free ownership experience to help visual story-tellers focus and bring forth their creative visions,” said Kazuto Ogawa, president and COO, Canon U.S.A., Inc.

With CarePAK, customers can feel confident that their investment is covered by Canon’s world-class service and support. In addition to accidental damage protection from drops, spills, power surges, and other unforeseen events, CarePAK PLUS and CarePAK PRO provide normal wear and tear coverage for hardware and include Image Recovery*, designed to retrieve lost or corrupted images or videos from cameras, camcorders and printers with a memory card slot (only for use with a removable memory card).

Additional CarePAK benefits include:

  • Priority service for fast, reliable repairs and minimal downtime
  • Service and support direct from Canon using only genuine Canon parts
  • Zero ($0) deductible for any repair or replacement
  • Free shipping to and from Canon for all service and repairs
  • Ability to transfer the plans during the coverage period to a new owner
  • Dedicated phone and email support at 1-833-CAREPAK (1-833-227-3725) and carepakpro@cits.canon.com or carepakplus@cits.canon.com

Under a CarePAK plan, a damaged product will be repaired to good working condition or replaced with the same or an equivalent product, a feature that is unique to Canon and currently not available from other providers. CarePAK PRO and CarePAK PLUS will be available for Canon Cinema Cameras, Cinema Lenses, Professional Camcorders, and Professional Inkjet Printers beginning June 1 and can be purchased at the time of product purchase, or for up to 90 days thereafter.

For more information, please visit usa.canon.com/carepak. For those in attendance at this year’s Cine Gear Expo, stop by the Canon booth (number 12) to learn more about Canon’s service and support offerings, including CarePAK PRO.

About Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2017† and is one of Fortune Magazine’s World’s Most Admired Companies in 2018. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings.

† Based on weekly patent counts issued by United States Patent and Trademark Office.
* Image Recovery benefit available with paid plans only.

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