| Andrew Smith |
June 22nd, 2024 02:49 AM |
US government is suing Adobe over unscrupulous subscription termination fees
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The US government has sued Adobe, accusing the Photoshop and Acrobat maker of harming consumers by concealing hefty termination fees in its most popular subscription plan, and making it difficult to cancel subscriptions.
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The true nasties were buried deep in the fine print, and Adobe wasn't being the slightest bit helpful either for those who wanted to leave.
Quote:
According to the complaint, Adobe calculates early termination fees as 50 percent of the remaining payments when consumers cancel in their first year.
The FTC also said Adobe forces subscribers who want to cancel online to navigate unnecessarily through numerous pages, while those canceling by phone are often disconnected, are forced to repeat themselves to multiple representatives, and encounter "resistance and delay" from those representatives.
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Adobe is the new Quark.
More at https://www.itnews.com.au/news/us-su...as-fees-608898
Andrew |
