Dennis Stevens
September 2nd, 2008, 06:44 PM
I'm finding a weird experience with Adobe Flash on my 64 bit Vista machine, running Home Premium. I also have Adobe Production Suite.
Here's the deal: I go to a website that uses Flash. I get a message saying you don't have Flash, go to the Adobe site and install it. I do that.
First the Adobe site says you've successfully installed Flash. Then a message pops up saying the Adobe installer had an error. Go back to the original site, I still get a message I don't have Flash. Repeated attempts at installing, no luck.
I do a little research, and Adobe has identified the issue. Conflicting versions of Adobe, or at least they conflict on Vista. They provide a specific uninstall executable which is supposed to rid your computer of all versions of Flash. Then install as normal.
I went into Premiere Pro, and used the built in utility to make sure I had all Adobe updates. I noticed it install an update for Adobe AIR, their installation utility.
I do the uninstall, install from www.adobe.com/getflash and it worked! All Flash content displays correctly.
Next time I boot up the computer, I get the same problem. Websites saying I don't have Flash. I've verified that I can use the 'uninstall' executable, then install Flash. But when I reboot I have to do it all over again. Apparently the 'uninstall' isn't uninstalling everything, or there is a whole other issue.
Any ideas? Am I the only one having this problem (well, I know I'm not as the problem showed up in a quick Goggle search)?
I wasn't sure what category to put this in, and I find it mysterious, so here it is in fabled Area 51.
Here's the deal: I go to a website that uses Flash. I get a message saying you don't have Flash, go to the Adobe site and install it. I do that.
First the Adobe site says you've successfully installed Flash. Then a message pops up saying the Adobe installer had an error. Go back to the original site, I still get a message I don't have Flash. Repeated attempts at installing, no luck.
I do a little research, and Adobe has identified the issue. Conflicting versions of Adobe, or at least they conflict on Vista. They provide a specific uninstall executable which is supposed to rid your computer of all versions of Flash. Then install as normal.
I went into Premiere Pro, and used the built in utility to make sure I had all Adobe updates. I noticed it install an update for Adobe AIR, their installation utility.
I do the uninstall, install from www.adobe.com/getflash and it worked! All Flash content displays correctly.
Next time I boot up the computer, I get the same problem. Websites saying I don't have Flash. I've verified that I can use the 'uninstall' executable, then install Flash. But when I reboot I have to do it all over again. Apparently the 'uninstall' isn't uninstalling everything, or there is a whole other issue.
Any ideas? Am I the only one having this problem (well, I know I'm not as the problem showed up in a quick Goggle search)?
I wasn't sure what category to put this in, and I find it mysterious, so here it is in fabled Area 51.