Curt Fargo
January 30th, 2009, 04:21 PM
I recently ordered some LEE Filters brand Color Correction Filters from B&H. They arrived in good shape but their plastic storage case was ripped.
Instead of sending the whole set back to B&H and making them replace it, I called LEE Filters to ask if they could send me just a replacement case. I talked with Sean Hise who was more than willing to accommodate my request.
My replacement case arrived today (just 2 days after my call) and not only did I get the needed case but there were some extra goodies enclosed. This is what I call GREAT Customer Service and going beyond the call of duty. I have never done business with or used LEE Filters products in the past, but they just won me over for any of my needs in the future.
Instead of sending the whole set back to B&H and making them replace it, I called LEE Filters to ask if they could send me just a replacement case. I talked with Sean Hise who was more than willing to accommodate my request.
My replacement case arrived today (just 2 days after my call) and not only did I get the needed case but there were some extra goodies enclosed. This is what I call GREAT Customer Service and going beyond the call of duty. I have never done business with or used LEE Filters products in the past, but they just won me over for any of my needs in the future.