Galen Young
August 3rd, 2009, 10:35 AM
Does anyone know what would cause options on the CineForm HD VfW Controls to be greyed out? The attached jpeg shows what I am talking about -- specifically the 'Encoding Quality' and 'Video Format' options.
Have had problems with this (and a couple of other issues) since version 1.3.3. up to the current 1.3.5. The other problems were green frames and a "Not licensed for CineForm HD encoding" error message. Opened a couple of trouble tickets at the beginning of July -- the green frame and license error have been resolved, but this problem with options being greyed out still persists.
I'm on Vista 64 Home Premium, SP2. I'd be thankful for any suggestions of what to do next!
Have had problems with this (and a couple of other issues) since version 1.3.3. up to the current 1.3.5. The other problems were green frames and a "Not licensed for CineForm HD encoding" error message. Opened a couple of trouble tickets at the beginning of July -- the green frame and license error have been resolved, but this problem with options being greyed out still persists.
I'm on Vista 64 Home Premium, SP2. I'd be thankful for any suggestions of what to do next!