When I try and launch Adobe bridge, if i navigate bridge into a folder which has Cineform Media I get a crash.

I am on Windows 7 64bit Professional, any work arounds to this or fixs?

ADOBE BRIDGE CS5

Problem signature:

Problem Event Name: APPCRASH

Application Name: Bridge.exe

Application Version: 4.0.0.529

Application Timestamp: 4b963c03

Fault Module Name: CFHDCodec.qtx

Fault Module Version: 1.7.0.58

Fault Module Timestamp: 4be9f507

Exception Code: c0000005

Exception Offset: 000be185

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

File a ticket with support, I guessing they will need sample media that causes this. Why are you using QuickTime/MOV based files?

Hello David,

I am only using Cineform AVI files. I did a test build with Windows 7, cs3 and Bridge crashes as well pointing to a cineform qtx file. Maybe Quicktime has something to do with it perhaps?

I did mention it to Jake but I know support has been busy so he has not had a chance to look into it yet with the bridge issue.

Leo

I also get the exact same error message when browsing directories with CineForm AVI files on a Vista 64 system. Don't use MOV very often, never as CineForm files. Do have QuickTime Pro v.7.6.6 installed.

The Adobe updater downloaded and installed an update for Bridge CS5/Windows today, bringing it up to v.4.02.1; it doesn't appear to have any effect on this problem.

Thing is, it doesn't happen every time, just randomly. I can see the status bar building "thumbnail extractions/preview extractions" on the files and sometimes it works fine, sometimes it just crashes.

Don't recall ever having this problem with Bridge CS4 with NeoScene/Windows, but only since I've upgraded to NeoHD v.5 has it started happening. Get the same error message with Bridge CS4 as well.

Same happens also here.
I installed new NeoHD and Production Premium CS5. Bridge will crash every time when opening a directory with Cineform avies. I think to move avies to own subdirectory for this reason.
System is Vista 64.

I have confirmed also. Clearly a Bridge bug of sorts, as it is using a QuickTime component to load an AVI -- that is odd -- we will see what we can do.

Already found the workaround. Strangely Bridge is still a 32-bit application, and we didn't know we need a 32-bit port of CS5 -- Adobe doesn't tell developers that sort of thing :). Yet the CS4 32-bit importer works in CS5 for Bridge.

The fix:

1) Open Windows Explorer to this folder
C:\Program Files (x86)\Adobe\Common\Plug-ins

2) You will likely see a CS3 and CS4 folder there. Copy and Paste the CS4 folder so you have duplicate, rename it CS5.

3) Restart Bridge.

Thumbnails are work and no crash.

Thank you David,
that seems to help.

Unfortunately Adobe OnLocation cannot show Cineform avi files. Is there any work around?

No, On Location is for camera formats only, not extensible AFAIK. Notice when you place CF AVI they show random 8x8 macroblocks, CineForm doesn't have any blocking so it is playing with some random decoder. If you using it for scopes, FirstLight can do that for you.

Already found the workaround. Strangely Bridge is still a 32-bit application, and we didn't know we need a 32-bit port of CS5 -- Adobe doesn't tell developers that sort of thing :). Yet the CS4 32-bit importer works in CS5 for Bridge.


I don't think this problem is universal with Win 7 x64 and Bridge CS5, as the thumbnails work perfectly for Cineform AVI files, for me without any problems. Why wouldn't Bridge CS5 just find the 32 bit VFW CFHD codec and use that directly, just like any other 32 bit program does?

Jay, I agree, Bridge should have just worked. Never liked that tool.

I wonder if the problem depends on whether you install the optional 32 bit support pack (AE &P Pro CS4), from the CS5 Production Suite?

Mine is a clean install of only CS5 on a Win 7 x64 PC.

I don't think this problem is universal with Win 7 x64 and Bridge CS5, as the thumbnails work perfectly for Cineform AVI files, for me without any problems. Why wouldn't Bridge CS5 just find the 32 bit VFW CFHD codec and use that directly, just like any other 32 bit program does?
Still not all my thumbnails work nor after this workaround. And i am on 7/64 with CS4 and CS5.

Also file are bug report with Adobe, as Bridge is doing it best not to load thumbnails, we don't know why.

David,

Do you have any way of telling whether Bridge CS5 uses the Cineform VFW or DirectShow route for decoding? I installed CS5 on a 2nd PC and I was then able to reproduce the thumbnail bug, but not with all Cineform files. I couldn't see any pattern with regard to frame rate, interlaced/progressive or resolution. Bridge CS5 did take forever (literally 30 seconds per file) to generate each thumbnail (along with a high CPU load). In some cases, whole folders would display thumbnails properly, almost to the last avi file and then Bridge would crash.

I did find a work around, so maybe other people can try it. I used the compatibility troubleshooter under Win 7 x64 (right click the Bridge exe to start it). Interestingly, it found that Bridge was incompatible and changed the settings to Windows XP SP2. Once I saved this setting and reran Bridge CS5, it worked perfectly with Cineform files.

It's definitely a weird Adobe bug of some sort.

J

I tried Jay's suggestion of changing the compatibility setting on the Bridge executable; instead of getting an error message -- Bridge just vanishes from sight! Anyway, I sent a bug report into Adobe and got a reply today. Here it is, for entertainment purposes only:


Thank you for contacting Adobe Technical Support. My name is Shaily.
This is in regards to your concern posted on Adobe web support portal
regarding an issue with Bridge.

Based on the information provided by you, my understanding of your
issue is that Bridge is crashing while extracting thumbnail preview of
CineForm Codec.

I understand the importance of your time in getting the issue resolved
and we assure you that this will be taken care of with utmost
importance. We appreciate your cooperation with us.

As per this issue I suggest you to that crash report says that fault
module name is "CFHDCodec.qtx". It means that there is some problem
with this particular module or file so move this module or file to
desktop and then use bridge with other features and see what happens. If
issue is still there then update the driver for Cineform codec or else
contact to the vendor of CineForm Codec.

This should resolve your issue. If it does, please let us know, however
in case it does not; please revert with any new information that you
might want to add which will help us in resolving your issue.


Oy vey.

Very assuming.

Release 5.0.4 will help with Bridge, but it doesn't explain Bridge's insistance to using QuickTime over, a native importer, or a Video for Windows codec or a DirectShow codec -- QT should be last on that list.

Will do.
Ann

If the Windows XP SP2 compatibility setting doesn't make the Cineform thumbnails appear in Bridge CS5, go "earlier" to the Windows 2000 setting. Once all the thumbnails have been created in the Bridge CS5 cache, turn off the compatibility check box on Bridge.exe. The restart Bridge in the normal Win 7 mode.

Jay,
On a clean install in a new computer win7, Bridge just shuts down whenever I open a file of .avi's made with NeoHD (Too bad, since Bridge not only would display thumbnails, but allow me to play them in the Preview window ie on another computer with CS3 and ProspectHD).
I tried your fix with xp and sp2, but it still shuts down.

I'm not sure what you meant by the "Bridge CS5 Cache" and "Restart bridge in normal win7 mode.

Also, does the video preview work in Bridge work like it did in CS3?

The other weird thing is Bridge CS5 will display thumbnails (without the video display), in a bunch of files I had previously converted with HDlink without AC3 filter, so the audio was nonfunctional.

Thanks in advance for your help.
John Rich

We have patched as much of the odd Adobe Bridge behavior in 5.0.4 which will be out in a few days. In the meantime do I what do, and never use Bridge. :) One day someone will have to explain that tool to me and how it is useful, and I sure it is, but not for my projects.

I'm not sure what you meant by the "Bridge CS5 Cache" and "Restart bridge in normal win7 mode.

Also, does the video preview work in Bridge work like it did in CS3?

The other weird thing is Bridge CS5 will display thumbnails (without the video display), in a bunch of files I had previously converted with HDlink without AC3 filter, so the audio was nonfunctional.



Since David Newman wrote that Cineform is working on a fix for this, I suggest that you wait.

But to answer your questions, the Bridge CS5 cache is a folder location set in the program's Preferences Section. This is where Bridge stores the thumbnails of various resolutions for future use. You can either clear the cache within Bridge for all files (This makes Bridge rebuild all the thumbnails from scratch.) or your can right-click on any thumbnail and there's an option to rebuild the cache just for this file. Sometimes, this "right -click" approach will fix a missing thumbnail. You might have to restart Bridge and use the method a few times to make it work, though.

The preview in Bridge CS5 can either be set to use either the internal previewer or to launch an external program that is associated with the file type (AVI, MOV, MP4, etc.).