I currently have Neoscene version 5.07, now I would like to update neoscene version 5.2. I don't want to do anything until I got a clear answer how it done because I ocassionally see people update their Neoscene and then having licensing problem.

I am thinking install the new version 5.2 over the old one???? is that a go?

Licensing issue may only occur you are moving major versions (like 4.x to 5.x,) or you deactivate when you shouldn't. In either case a trouble ticket with support will fix it. Moving from 5.07 and 5.2 uses the same license, just uninstall the old and reinstall the new. I do this nearly everyday as put of my testing, no licensing issue.

David.


Unfortunately I won't be able to give you feedback on PP2 within a useful time. I had forgotten I had not sought a new activation code for Prospect 2K after the re-install and it is has lapsed. Have doing my short camera tests in desktop mode. Needs a new computer. I'll get around to it but am juggling the too few dollars and cents right now.

Licensing issue may only occur you are moving major versions (like 4.x to 5.x,) or you deactivate when you shouldn't. In either case a trouble ticket with support will fix it. Moving from 5.07 and 5.2 uses the same license, just uninstall the old and reinstall the new. I do this nearly everyday as put of my testing, no licensing issue.


It done. All good, thank you. From now on I am not afraid to update any new version of neoscene.

What are the steps to upgrade? And will Neoscene work on Nanoflash files?

Licensing issue may only occur you are moving major versions (like 4.x to 5.x,) or you deactivate when you shouldn't. In either case a trouble ticket with support will fix it. Moving from 5.07 and 5.2 uses the same license, just uninstall the old and reinstall the new. I do this nearly everyday as put of my testing, no licensing issue.

This might be a stupid question but why and when do you deactivate neoscene?

Stelios

What are the steps to upgrade? And will Neoscene work on Nanoflash files?

No, Nanoflash used a high bit-rate high profile MXF MPEG2, that support is in NeoHD and above. NeoScene is desgined for HDV (stand profile MPEG2) and AVCHD (H.264) sources only.

This might be a stupid question but why and when do you deactivate neoscene?

Stelios

When moving a license to a new PC, or reinstalling a fresh OS (like a new PC.) Either case deactivate first, when on the new system activate like the product is new,

Hi Dave,

When I was using Neoscene version 5.07 and everything work fine. Few days ago I update to version 5.2 and now I got NO audio... Whats up with that??


PS, I did reinstall AC3 filter and still NO audio on converted video.

We didn't change audio support in anyway that I know of, and it is still work for all the source I've started. Support will likely have the answer, so please file a trouble ticket.

can you post the supoort link here please.

It is on the front page of cineform.com under support.

Yup. Just submitted the ticket.