Manish Pandit
December 26th, 2010, 06:36 AM
Hi.
I am currently in India on a editing session for one of my docs.
I have just bought a new Mac Book Pro with Apple Care.
I installed Final Cut Pro 6.0 on this machine. All hunky dory so far.
Now, the problem is that some of my files are XDCAM EX MPEG-2 files.
Quicktime 7/OSX show these as blank with audio only (video file).. I know that the files were ok, because I had checked them on my iMac before.
All the other files are PRORES 422 HQ which play ok.
I am unable to connect my Mac to an internet connection at present......
Next Step: I thought it was the MPEG-2 component for Quicktime which was missing... I bought and installed it, .......no change.. still the same.
Tried entering my Apple id and updating the software to Final cut 6.0.2 or higher., entered my serial number... it says that it is invalid (legit copy of FCP 6, Final cut studio 2) (tried many times... same problem)
Unable to figure out what else to do.. tried calling Apple Tech Asia - cant get through... says to go to internet.
Tried calling number in US from India.. cant get through.
Although this is not the final edit, I am disappointed at the way Apple do not even have an email address on the Apple ID page to get some sort of an answer as to why I cant download a simple update for my FCP 6.0 on my Mac Book Pro......... Wasted two days like this...
I reckon it must be a video codec which is a part of 6.0.2 or higher. But if anybody has any answers it would be useful.
Thanks
I am currently in India on a editing session for one of my docs.
I have just bought a new Mac Book Pro with Apple Care.
I installed Final Cut Pro 6.0 on this machine. All hunky dory so far.
Now, the problem is that some of my files are XDCAM EX MPEG-2 files.
Quicktime 7/OSX show these as blank with audio only (video file).. I know that the files were ok, because I had checked them on my iMac before.
All the other files are PRORES 422 HQ which play ok.
I am unable to connect my Mac to an internet connection at present......
Next Step: I thought it was the MPEG-2 component for Quicktime which was missing... I bought and installed it, .......no change.. still the same.
Tried entering my Apple id and updating the software to Final cut 6.0.2 or higher., entered my serial number... it says that it is invalid (legit copy of FCP 6, Final cut studio 2) (tried many times... same problem)
Unable to figure out what else to do.. tried calling Apple Tech Asia - cant get through... says to go to internet.
Tried calling number in US from India.. cant get through.
Although this is not the final edit, I am disappointed at the way Apple do not even have an email address on the Apple ID page to get some sort of an answer as to why I cant download a simple update for my FCP 6.0 on my Mac Book Pro......... Wasted two days like this...
I reckon it must be a video codec which is a part of 6.0.2 or higher. But if anybody has any answers it would be useful.
Thanks