Alfred Okocha
August 25th, 2005, 05:40 PM
I'll just tell you about a problem we have and you'll judge if maybe we deserve a compensation or not.
My wife bought an apple powerbook from BH in February. Due to the customs were striking in Brazil at the time she only got it in mid April. One of those things that are incredibly boring but just nobodys fault. When we called BH they explained us the problem and that they were doing their best even though there was nothing much they could do about it.
When the computer finally came through it started crashing frequently to my great surprise. I've worked with MACs since 96 and although I'm no expert I've seen my fair share of Macs. After some time the computer gave up with the following last words on the screen.. " Help, we are hanging here." Wierd but true.
When we called BH they old us to send the computer back but that we would have to pay for the shipping ourselves. Later another guy from BH suggested that we would have the warranty transfered to Mac Brazil.
We managed to do it and they replaced the harddrive. (They had to order the parts from the states so it took a good month before we had it again.) The fequent crashes remained though and no clean installment or anything else would solve it.
We sent it back to BH (we paid for the shipping) who told us that they had found a loose cable.. (That sounds a bit lame to me, but what do I know) and asked us for money so they could ship it back to Brazil.
We asked them to pay for the shipping which they decided to do after some arguing.
It's been a long time now and when we call and ask what's happening they say that we MIGHT get it in September.
A computer bought in February that me MIGHt get in September that MIGHT work since instead of replacing they fixed a cable..
This became a very lenghty post and I have without any doubt bored you by know. It's just that after having read all the excellent reviews from many happy buyers here, I am a little bit dissappointed. Some guys have been very helpful there (Stuart, for examlpe) others have been quite rude and uninterested..
Thanks and sorry for the rant..
My wife bought an apple powerbook from BH in February. Due to the customs were striking in Brazil at the time she only got it in mid April. One of those things that are incredibly boring but just nobodys fault. When we called BH they explained us the problem and that they were doing their best even though there was nothing much they could do about it.
When the computer finally came through it started crashing frequently to my great surprise. I've worked with MACs since 96 and although I'm no expert I've seen my fair share of Macs. After some time the computer gave up with the following last words on the screen.. " Help, we are hanging here." Wierd but true.
When we called BH they old us to send the computer back but that we would have to pay for the shipping ourselves. Later another guy from BH suggested that we would have the warranty transfered to Mac Brazil.
We managed to do it and they replaced the harddrive. (They had to order the parts from the states so it took a good month before we had it again.) The fequent crashes remained though and no clean installment or anything else would solve it.
We sent it back to BH (we paid for the shipping) who told us that they had found a loose cable.. (That sounds a bit lame to me, but what do I know) and asked us for money so they could ship it back to Brazil.
We asked them to pay for the shipping which they decided to do after some arguing.
It's been a long time now and when we call and ask what's happening they say that we MIGHT get it in September.
A computer bought in February that me MIGHt get in September that MIGHT work since instead of replacing they fixed a cable..
This became a very lenghty post and I have without any doubt bored you by know. It's just that after having read all the excellent reviews from many happy buyers here, I am a little bit dissappointed. Some guys have been very helpful there (Stuart, for examlpe) others have been quite rude and uninterested..
Thanks and sorry for the rant..