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So a local technician looked over the camera, and they have informed me that somehow a chip on the main board has been fried. The technician said that the chip has a burn mark on it, indicating that the chip got so hot that it looked like it caught on fire. The technician mentioned that a power surge or something could have caused this, but he is not certain and could not pinpoint what caused this chip failure. On the otherhand, the actual tape loading mechanism itself is fine and was not damaged.
Although I have not send it into Canon yet, I would like to know if anyone has heard of such a problem before? Do you have any more ideas as to what might have caused it? Has anyone had their main circuit board fried and if yes, what might have caused it? Also, does anyone know the estimate cause to replace the chip/board? Thanks, Chuck Ng |
I just sent mine in...
The rep I spoke with had me put the commentary in the appropriate field online saying it was a remove the cassette error, quoting the $50 cost max and using his name and extension number for a reference. My other GL2 has shown no problems so far but it's good to know it will be taken care of if it does. I haven't gotten my confirmation that they will fix it but I'm assuming the best at this point.
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Just for the sake of general information, Bao, do you happen to know if the service advisory you mentioned applies only to transports on GL2's, or if it also covers the transports on other models (GL1, XL1, XL2, etc.)?
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Yes! inquring minds want to know. I also have an XL-1s that needs service for this problem
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remove cassette error
I think I can offer some good news. I too had the error many times, unfortunately being 80 feet underwater sort of makes it difficult to open the door and close it, or remove the battery and reconnect it. Can really ruin your dive. I was one of the first to use a drop of solvent on the little white gear/pulley near the top of the cassette deck. It improved the reliability but not 100%.
I held off sending the cam to canon for fear of the charge and fear that they would not fix the problem. I finally had some down-time so decided to bite the bullit and have the work done. I shipped the cam to their Irvine repair center along with a description of the "famous" problem. I also menioned that I would eventually like to upgrade but the decision on which brand would depend on how the "cassette error" problem works out. I just responded to their message asking for authorization to pay the $62.00 repair charge, which I granted. I told the person that I was expecting more like $250. She checked the notes, it was originally $240 and had been changed. The charge was $0.00 parts, $50.00 labor, $12.00 shipping. Perhaps Canon has gotten the message. The camera is over three years old now. When the camera arrives, I will test it and report back. Other than replacing the zoom rocker switch myself, and the cassette peoblem, I have been very happy with the camera and would recommend it to anyone. I have also had good responses from their repair service, even on another canon camera. I don't check this forum often, so if anybody needs to contact me, emptech@yahoo.com. Jim |
Jarod,
When the first rep was reading the advisory aloud, I remember him reading GL2 but I can't recall if there were other cameras under the advisory as well. My suggestion would be to call and ask if you have the same problems with other cameras. By the way, I received the camera back very shortly (within a week) and no messages so far! Sorry it's taken so long to post. I don't seem to get messages to old threads even though I've subscribed to them. |
Is there any correlation between the "remove the cassette" error and leaving tape in the camcorder for extended periods of time (like weeks at a time)?
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HV20 has the same issue. How do I know? Coz my cam is dead and I have seen other to report the same issue.
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Link
Hi guys,
Here is the link to the advisory page: http://www.usa.canon.com/consumer/co...7&modelid=7512 hope this helps |
Hi
I got my my XM2 (GL2 / Europe) in 2003. 2003-2005 no problems at all! Great DV cam, was worth the money. Always used the same tape brand ("Sony Excellence"). 2006 - "remove cassette" - was repaired, about 300,- Euros! 2007 - "remove cassette" - was repaired, about 300,- Euros! Two weeks ago - - - you won't believe it: "remove cassette" pops up again :-( Putting in a new tape in does help... but i have to try it a few times... In 2 weeks I will get my PMW-EX1 from Sony. But still have a lot of DV tapes and I guess from time to time I will need a good DV cam as a "B"-roll. I really don't know what to do. Again paying 300,-/400,- Euros ? Regards from Germany Rainer |
I just sent mine in. I have been having been having problems with footage missing as well. Hopefully they take care of it for cheap because I was just outside the warranty.
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I got my camera back a couple days ago. I was originally charged something like $240, but it was reduced to $63. Which was nice because I was a couple months outside of the one year warranty. The camera seems to be working fine. Thanks Canon for making this process as painless as possible. I have heard of others sending in their cameras to other companies and having it take upwards of 3 weeks to get it back, so I was happy when mine came back in 13 days.
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Where
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Any information on how long it took for the service dept to return the camera to you? |
The total time that my camera was not in my hands was 13 days. That included me shipping it and them shipping it back. I have heard others say even faster.
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Quote:
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Well let me join the club...
Just got my repair estimate from Canon for "REMOVE THE CASSETTE ERROR. $62.93 including shipping. Bob T. |
Fix by Canon in Australia
Has anyone had or known of someone having Canon Australia cover the majority of this repair? I have called their support line (customer service?...bull!) and they said that if it wasn't on their website, then it wouldn't be covered. Even asked nicely if they could look on their internal systems to see if there was anything, but got told the same thing again.
I would have assumed that if the fix was being covered in the US and NZ, then AU would do it as well. Otherwise I've been quoted AUD$450 to have the problem sorted on my XM2. Cheers Brendan |
GL2 Remove Cassette Error fix
About a year later, after Canon repaired my camera, the problem repeated itself. I just returned the camera to Canon and the repair charge is now up to $70.00. That was $50.00 labor for the repair and $20 for shipping. I can't complain about that. It too bad that the GL2 has such a lousy tape transport. I've worked on GL1 cams, a completely different transport, probably why we don't hear about GL1's having the same problem.
Jim Quote:
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This is only a $70 dollar fix?! I was under the impression that it was well over $300.
Looks like I will have a working GL2 in the end after all. I have to find a Canon phone number to call (considering I'm in Canada and I have no papers from the camera since I bought it used recently) but I'm assuming that I can also request the number of hours on the camera? Does anyone know if that is possible with the GL2 or if they would charge extra? Thanks, Greg |
Low Cost Fix
Actually the fix could be much lower than $70. The clutch was assembled with too much grease ... if one drop is good then 5 drops is 5 times as good....right. This has been covered before in the past by my self and others. The fix is very easy, takes about as long as it takes to snap you fingers, and cost about $3.50. I fixed my GL2 with one application and that was 3 years ago. Look in previous post for the fix including photo. Just be sure not to use too much cleaner and use a small clean lint free cloth to protect other components.
Won't fix every case...probably only 90%. Ron |
Ron,
I'm guessing that this is the post you were referring to. The photos do not work, but I took some of my own and I was wondering if you would be able to tell me if I am looking at the right part. http://i223.photobucket.com/albums/d...L2/gl2fix2.png http://i223.photobucket.com/albums/d...L2/gl2fix1.png Thanks, Greg Quote:
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YES!
I put some alcohol on a microfibre cloth and cleaned that little piece of friction fabric stuff on the black plastic rocker (with the spring on it) and used a dropper to put a couple of drops of alcohol under the white gear. I then spun the gear by hand and left the camera for a couple of hours to dry. I picked it up, turned it on, put a tape in, hit play, I played the tape (the cam wouldn't even play tapes and I was having problems when I turned the camera off, the tape was not going back in the cartridge and giving remove cassette errors upon turning the camera back on) and then I went to rewind at slow speed, it gave the error. I turned the cam off and removed the battery for a few seconds. I put it back in and powered on. Tried full speed rewind - success (for only the 3rd time in owning the camera!), I then fast forwarded to the end of the tape and rewound back to the begining a few times. No issues at all. It plays and does slow fast forward just fine and gives the error the odd time (maybe every 3 times) I use slow rewind. Unless it gets any worse, I don't plan on cleaning it any more. I'm overjoyed right now. Because of the problems I was having whenever I turned the camera off in record mode, it wasn't simple a playback error for me (and I do have another cam to use as a deck) but it was making the camera unreliable for shooting at all. I can finally get excited about getting this camera again. Thanks, Greg Edit: Ok, scratch that. I have it another couple of drops and it works absolutely flawlessly now. Flawlessly. |
remove cassete error fix
what type of cleaner did you use ?
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Clearner
Go and pick up a spray can on "Contact Cleaner" at Radio Shack. Make sure it has the small plastic piece to direct the spray to a specific point.
First take a lint free cloth and protect the internal parts...especially the heads. Pre load the spray nozzel and practice a few very short burst then appy ONE SHORT shot to the prementioned spot. Let everything dry for 30 minutes or so then test. If this doesn't fix then try ONCE more. If that don't work then you may be in the small group that has to send the cam in for repairs....good luck. Ron Introducing Edwards Video Productions, Corporate, Legal, Internet/Web, Graphics, Wedding, Event, Consumer Video and Conversions |
Re: GL2 Remove Cassette Error Fix
I just started on this thread and I didn't read through all the others, so if someone already mentioned this , sorry, here it is again. Here is a youtube where a guy suggests manually rewinding the tape about 10 times.
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