I talked to them again this morning. Firmware for their video cameras is not something they will release. They are worried that users cannot install it properly like they can with still cameras.

The other bench "procedure" that they used to fix my camera is not something that can be done by users either.

When this does happen again, and if I have time, I will remove the battery for a few days so the internal battery dies. Then maybe it will reset itself. Who knows, it's worth a try before spending another $267.

Howard