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-   -   what to do with new XL2 and a dead pixel? (https://www.dvinfo.net/forum/canon-xl-gl-series-dv-camcorders/43206-what-do-new-xl2-dead-pixel.html)

Dave Eanton April 18th, 2005 11:53 PM

what to do with new XL2 and a dead pixel?
 
I have a new XL2 that I purchsed 3 months ago and I have noticed a dead pixel in my footage. If I am still within the warranty, should I get this corrected or is this a common defect? Has anyone had theirs repaired and if so, how long is the process?

Matthew Wilson April 19th, 2005 02:06 AM

Hey Dave,
I just went throught the same problem. One day shots looked great, next day found a dead pixel that stuck out like a sore thumb. Fortunately, there's a Canon tech center about 1-1/2 hours from where I am and so I rushed my down there on a Monday morning. Explained the problem they said they would look at it. VERY IMPORTANT - before I went down, I had signed up for the XL Club online. I had not received my membership # back yet so they wouldn't guarentee me the less than 5 day turnaround or provide a loaner but they said they would put membership pending on the paperwork and try to get it back quickly. The Good News - It was covered under the warranty and I received the camera back UPS Next Day delivery that Thursday. No more dead pixel. What they did was mask it out. It's actually not an uncommon procedure for a lot of cameras. Anyway, sign up for the club if you haven't already (without it they said 10 working day turnaround) and get it to them ASAP. I'm sure they'll take care of it.

Matt

Arlie Nava April 19th, 2005 07:18 AM

What is a dead pixel?

Frank Miraglia April 19th, 2005 10:58 PM

A dead pixel is a pixel that stops functioning, sometimes they stay a single color or do not luminate at all and thus you have a "Dead Pixel".. Once you spot one its hard to take your eyes off of it even though it is so small...

Dave Eanton April 20th, 2005 12:18 AM

Thanks Matthew. I brought it to Canon today and they will have it ready for me within a couple of weeks. It's all under warranty so I am OK. I hope that this will not re-occur. They did tell me that it is not very common.

Dennis Davidoff April 25th, 2005 01:36 AM

Quote:

Originally Posted by Matthew Wilson
What they did was mask it out.

what does that mean exactly?
sure doesn't sound like they fixed it...


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