The camera only uses FireWire 400, so if that is supported then you are fine.

As for closing the ticket, this is not support, if you have a ticket open with support, please follow up with them.

I have tried with a different firewire card and so far it's working fine. With the other card I could not capture 1 minute of footage without massive blocking artifacts, but just now I have captured 5 minutes of footage with absolutely no problem. This next weekend I have a music video shoot and I'll probably end up with many hours of footage, so if I need to open another ticket I'll use this one as reference (I hope I don't need to thought).

thanks for the help!

I had to re-open the ticket.
I have just tried capturing a small portion of footage (30 sec) and then a large portion of footage (20 min) and I still get the same problem. Only this time I have checked the log on hdlink and no errors are displayed.

I have just tried capturing an m2t file again and it did drop a couple of frames, but it was not as massive as when I capture the m2t and convert it at the same time.

Sounds like you computer is just not able to reliably receive packets over Firewire, that is very rare. When hardware is failing there is very little software can do. It looks like you need to stay with the two pass capture and convert.

Using Vegas, premiere and other programs I have installed on my pc I can capture m2t files perfectly. The two pass capture and convert will not do because it drops frames anyway and because aspect hd is supposed to do what it is supposed to do. I want all the benefits I payed for. This IS indeed very strange.

I had an older computer that just wasn't going to cut it as an editing computer and then I found this site for tuning the computer and it did
wonders for the video isssues I was experiencing at that time....

There are two different sections.... it might take a while to read and impliment but I know it works....

http://www.videoguys.com/TweaksWINXPVE.html

at least this would be for Windows PC's...