Thanks Jake, I received the second e-mail, but not the first. So I can now activate the software.

Strangely enough, I have received e-mail from support@cineform.com.

Something in the message is causing the message to be blocked (?) and I cannot imagine what it would be because I turned off my spam filter to try and receive the code.

Thanks again for all your effort.

Jay

Activation doesn't work
 

Hey guys,

I've been emailing Cineform about this a couple of days ago, but they just don't give any response at all. Since I'm on a very tight schedule and I already missed a couple of days because of this, I hope someone around here might know what to do.

When I try to activate AspectHD, I get an error message saying that my serial number doesn't appear to be valid. I use the same key as before, all I did was reinstall my Windows a couple of weeks ago.

Thanks

Ferdi,

Each time you reinstall the program, it generates a new system code and therefore the activation key will be different. You need to contact support for a new key.

If you do no get emails from them, as is my situation, write a ticket to support and ask them to list the key there.

Mike

Thanks Mike, but what do you mean with "writing a ticket" to them?

It seems I'm not the only one they don't respond to. That's some real bad support then...

When you go to their support system, reporting a problem is called filing a ticket.

Generally their support is very good. My problem is that, for some unknown reason, the emails they send to my regular email address do not arrive. They are not in my junk folder or anywhere. Very strange, but just the way it is. I even had to set-up a new yahoo account so I could receive their mails. You may have the same issue.

Mike

Thanks. I have received all their other emails, though. So it shouldn't be a problem.