black capture...no playback. Aspect HD
 

I am trying the trial to see if Aspect HD is right for me. I have a Canon Xh-A1. When using cineform's preset for this camera when I capture there is no imasge in the capture window. When I try to play back there is nothing...yet I can scroll though the footage that was captured.

This sound familiar to anyone?

Thanks
Jay

Open a support ticket at www.cineform.com/support/ and we'll troubleshoot this from there.

Thanks Jake,

It has been sent.

Would it be normal to expect a response soon?

Jay

Yes. In fact I've already replied.