I used Firefox with no issues.

I replaced all the downloads with a classic old zip compression, just in case.

The zip compression replacement did the trick for us. Thanks.

My Win7 is unable to open the ZIP file just downloaded.

Should I initiate a new download?

UPDATE: Re-Downloaded and file unzips

Marty, the zip version used was the same one we've used for a year or two. Please try again.

I used Opera 10.53 and the purchase and zip-file worked as a charm. :)

Btw, the render times are truly fantastic compared to V4/CS4! You guys did a great job! :)

Marty, I downloaded this new NEO 4K zip FOUR times (from last night to this morning.) Only after David replaced the zip method did a download finally work for us in Win 7.

Not sure what they did different, but never had that prob before, so something introduced a new factor that prevented those earlier zips from decompressing. Either some update from MS, or ??? who knows.

Marty, the new zip version worked for me and I have v5 up and activated.

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Edit. Woops, I see by your update that you are now okay.

Got my Neo 4k downloaded and activated just fine.

Just fine now.

Invalid Key
 

I have a serial number and validation key for NeoHD v4 and it worked fine. I uninstalled NeoHD v4 to try the NeoHD v5 build 255 beta on a trial basis and of course that worked because I didn't need to register it. I uninstalled (did not deactivate) v5 build 255 to install v5 build 256 and I got a new validation key using the serial number for v4 but it doesn't work. It says invalid key. Where did I go wrong? Any help would be appreciated. Thanks!

Marc, you purchased the v5 upgrade? You should have received a new serial number (via email) that can be used to request an new v5 activation code, just as if you where installing and activating for the first time. If something went wrong with the above, please email tbucklin@cineform.com or support@cineform.com.

David, I just purchased NeoHD V4 3 weeks ago with the understanding the upgrade to v5 would be free.

It is free for all 2010 NeoHD purchases. You just need to request your new serial number for v5. Use the email listed as I don't know the steps involved.

Hi All,

I downloaded the Neosene upgrade V5 got the Activation Key but it dosen't install. Tells me it's a wrong key.

Please help me.


Thanks
Matthew