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-   -   David I need help, see this file on our ftp (https://www.dvinfo.net/forum/cineform-software-showcase/71049-david-i-need-help-see-file-our-ftp.html)

David Newman July 11th, 2006 04:37 PM

Obin,

The forum is for getting questions fast from other users, and maybe help others in return, plus I help out when I can. However the forum is not a means to bypassing official support, if everything customer did what you did nothing would get addressed. I work will the support guys everyday all through the day. All problems get solved fastest when you go through channels. That is all I'm saying.

Obin Olson July 11th, 2006 06:23 PM

Ok, I see your point. You can track issues better in the support area, I will keep it in that area for really tech heavy bug type stuff

Obin Olson July 11th, 2006 06:31 PM

David, I wonder if when I convert from mxf files into CineForm, do I gain anything in conversions color corrections re-renders etc from, into, outof premiere/aftereffects/Fusion 5 in the 10bit mxf conversion compared to the 8bit? I have been going 8bit and editing in Fusion with float-point as the color work looks MUCH nicer working at a higher bit-depth, then rendering out 8bit cineform files...looks ok...but I wanted to ask you

David Newman July 11th, 2006 06:34 PM

Again, as this is question to me, not to the forum, email me. I have replied to your last few emails and resent now that you have corrected your return address.

Pierre Barberis July 14th, 2006 11:16 AM

Quote:

Originally Posted by David Newman
Either send me the data privately, or go through tech support, I find your use of the forum distrating an ineffecient as there is no way I can draw any conclusions ...

I totally support the idea that these posts are NOT a substitute, or an alternate to the regular support from CINEFORM. We are just spoiling the bandwith here... and this forum will turn out to be UNINSTRUCTIVE and BORING. Pleazzzzz...


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