Error in Compressor
 

Trying to submit sequence to be compressed, and keep getting the message: Cannot submit batch. Unable to connect to background process.

Anyone seen this before or know what to do about it?

Sharon: we cannot help you with the very limited amount of
information you have just given us. We are not people who
look into magic spheres for answers! :)

1) which operating system / platform (windows / mac, what version)

2) which program

3) which settings

4) how long is the footage

5) and any more information you can think of that might help

Thanks

1) Mac OS X, Version 10.3.4.

2) Compressor, as mentioned in subject line. This is compressing a sequence created in FCP HD.

3) Settings? Trying to compress into the preset "Basic NTSC for Modem Streaming", because I can't find a preset for "I'd like to make an MPEG-4 to put onto a DVD".

4) Sequence is 17 minutes long.

5) Other info: I'm a novice with compressor, but couldn't find any "troubleshooting guide" in the Help section. Tried to export the sequence into a QT movie, and ran out of disk space. Ready to start over again out of frustration, but looking for a solution before I reach this act of desperation, as I have started over three times before due to other problems, which is probably why I'm running out of disk space, and I'm now not sure what's safe to delete!

what version of Compressor are you using? You need to update to version 1.2. If you're using 1.2 you may need to re-install Compressor. There is a sequence to installing certain programs and updates. Post back if updating to 1.2 doesn't solver your issues.

I'm using version 1.2 of Compressor.

Which version of DVD SP are you using?

Not using DVD SP, but want to import into iDVD. version 3.0.1.

Compressor was either installed incorrectly or out of sequence. The first step will be to re-install Compressor 1.2


Click the Finder in the Dock.

From the Go menu, choose Go To Folder.

Enter "/Library/Receipts" and click Go.

Drag the file "CompressorUpdate1.2.pkg" to the Trash.

From the Go menu, choose Go To Folder.

Enter "/Library/Frameworks" and click Go.

Drag the file "Compressor.framework" to the Trash.

Use Software Update in System Preferences to check for new updates.

Install the Compressor 1.2 update.

I followed the directions exactly.

But when I went to load the updated version of Compressor, it didn't show up as an update option---just two other useless updates (which I loaded anyway). Then I emptied the trash, restarted the computer, and still no Compressor update option. And now, when I try to launch Compressor, NOTHING happens--I've tried to launch it from the list of recent items, and it won't launch.

Did Pro Application Support (ProApps) show as an update available to download?

No--it was an Airport update and an iSight update. That was it.

Look in <Your HD>Library>Receipts>ProAppRuntime.pkg and ProRuntime.pkg Delete both .pkg receipts. Then run software update and Pro Application support should appear. Install ProApps., then run Update again and Compressor should be listed. Install Compressor. Repair Permissions.

But I must warn you. This rarely works and you'll probably have to reinstall FCP HD. I can provide a list of files to delete so that FCP HD can be un-installed. You will need to re-serialize FCP HD, so have your serial number handy.

If I uninstall FCP, will my media files and saved project files remain intact?

The Pro Apps update did not appear in the software updates, after I deleted the files you mentioned. Only another Airport update.

this happened to me.
my 20 year old consultant guy called a friend who said
there is some bug that will cause this if you are connected to an Ethernet.
they then did some voodoo and problem solved.

if this describes your situation
i can get more info.

I have re-installed FCP 4, and loaded the software updates.

And yes, I'm connected to an ethernet, but haven't yet had a chance to see if the re-install solved my problem or not.

I have done the re-install and the software updates (though I have FCP 4.1, rather than FCP HD, not sure why).

I tried to open some of my FCP project files, and I get the message that they are corrupted, and thus, FCP is unable to read the file. Any un-corrupt tricks out there?

the guys on this forum turned me on to 'Disk Warrior.'
You gotta buy it but it has saved me many times.

I ran Disk Warrior on my hard drive, as well as my two external drives. Things were fixed on my hard drive, but the other two drives appear to be stable.

Anyway, I went to bring up the last project I was working on, and again got the message: Cannot read file. It appears to have been corrupted.

This is very frustrating.

well, i hate to bring this up, but last year i had a corrupted file
message on a project, turned out my MEDEA had a bad drive and had to be sent back to MEDEA where it was wiped clean in order to repair it.
hope yours turns out better.

same happened to me
 

This same exact situation is happening to me. Has anyone been able to fix it? Is the only answer to reinstall?

Matt- here's an answer I got off another forum, and I'm trying it as we speak (the stuff in the article, that is):

your desktop is your boot drive. have you trashed your prefs and repaired permissions? is journaling off on your media drives? what about autosaves.
this article may help

http://www.kenstone.net/fcp_homepage/restore_corrupted_project.html

Sharon, sorry I lost track of this thread. Your project files are in FCP HD and will not work in FCP 4.1. You need to get your system back to FCP HD then your project files will be OK. Your copy of FCP that you reinstalled should update to FCP HD when you run software update. The update to FCP HD is here. Compressor 1.1 can be downloaded here. I not know why software update is not showing the updates.

I have downloaded FCP HD from the Apple site, as well as the Compressor, Soundtrack, and Cinema Tools updates.

The sequence I started off with--it loaded, but the media was offline. And since it wasn't complex---I'm just turning a friend's VHS wedding tape into a DVD copy---I loaded the VHS footage again.

Then it didn't like the capture scratch file I had set, so now I'm trying another capture scratch file (thus the start of the lack of media management that got me here in the first place).

I tried another sequence, and it loaded, with most of the clips appearing online (the ones that aren't should be easily re-digitized), but none of the audio in the sequence plays in the timeline.

It's one problem after another.

Is the audio in the same format as your project and sequence?

Not sure what you mean here. I'd like to think so since I DID have audio that played back in this sequence at ONE time. Just not now. And I don't know how I could have unknowingly changed the audio settings. I just opened the sequence, put the playhead in the timeline, and the video played back, but the audio didn't.

If you open the file (media) in Quicktime Player, can you hear audio?

Not sure how, but now this issue is fixed. Can hear audio in this clip.

Current problem: inability to capture video from vhs deck...