Report will have to wait until tomorrow -- it's just after 2:00 here, and I tried calling, and while someone answered, they had no idea what I was talking about. Turns out that it was after 5:00 there, so there's no "Perfect Experience" to be had today... I'll have to try tomorrow morning...

Can someone please share why JVC won't comment officially?

How would anybody know?
Why don't you give them a call and ask it?

Well, marketing of course. You wouldn't like to tell of customers of your store that the products are not completely up to snuff if you try to push the envelope with them...

This is nothing new and nothing weird. It is understandable. That it is regrettablke I can understand. But it is just the way of the world. You would do the same and all companies have done the same (Panasonic, Sony, Canon, ...) at one point or another with some product. Virtually all cams had some sort of issue with their first release. And how 'public' were the statements about that?

The DVX100 had an audio-issue if I remember correctly, canon had a severe back-focus-prolem with their original XL1 (that was never fully fixed), ...

Anyhow, The JVC dealer should and will give you all info he knows. You just need to remember that they're not per se having a very technical knowledge of the problems/solutions...

But they know the policies and will give you another cam if you ask so. Or a refund without a problem as well...