It happened to me too.
 

I too just encountered this problem with my HD100U. Successfully shot about 3.5 minutes of tape and after that, no code and no audio. I tried calling the Cypress location but I found myself in voicemail purgatory. I punched in the camera model and was told it didn't exist!

Does anyone have a direct number to service in Cypress? Thank you. Love this site. Y'all are great professionals compared to the one I used to go to.

Steve

Customer Support Number
 

Hi Steven,

The National Customer Care Center number is 1-800-582-5825.

This number is manned from 9 AM to 5 PM, Eastern Time, Monday thru Friday.


You do not need to call ahead to get your camera upgraded to the "A" version. Simply follow the instructions from this website:

http://pro.jvc.com/pro/special/HD100...00upgrade.html

Regards, Carl

I thought that it was an alignment problem as well but if that were the case, it wouldn't play in other cameras as well. Same problem though. At first I was giving my camera op heck since he was fairly new to the camera. I would try it out and there would be audio, when he used it, there wasn't, very intermittent. As I said before, I sent it in and they sent me another body. Been happy since. I feel for everyone that has had this problem. Escpecially when everything seems right when your recording, levels, TC, etc. then on review - NOTHING! I tried new tapes, cleaning the heads, it is internal.

No more problems since
 

Just a quick update on my camera's operation since my last post about a month ago - an additional 40 hours shot in the last month, and not a single problem with the timecode or audio. I am confident enough now that I no longer feel the need to hit the RET button every now and then. This was before the "A" version firmware update, by the way - I'll still need to send my camera in for that, but everything is working fine for its current functions.

Glad to hear it's all worked out...
john

evilgeniusentertainment.com

Thank you Carl for the info. And Tom, I am glad to hear that it hasn't occured again.

Steve