Great Mack Repair Experience
 

I just wanted to take a moment to tell everyone that I had to use my MACK warrenty for the first time and it was great. All I had to pay is shipping.

Service was fast, turn around time was about 4 weeks.

Thanks
Joe

The last time I used an extended warranty for a camcorder, it was with a company that allowed me to take it to a local repair shop. The turnaround time was one day and the only shipping charge was the calories I burned, riding my bicycle to the shop.

Mack Warranty
 

I, too, had a great first experience sending my camcorder (Sony PD 170) to Mack Camera for repair. They fixed everything that needed repairing (a faulty firewire port and a sound problem that resulted in audio dropouts) and all I paid for was the shipping. Although they told me on the phone that it could take 4-5 weeks for the repairs, I had the camera back within a week! Great service!