Sony as marital counselor?
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Checked the Sony rebate website and it now reports that my 8GB card has shipped via UPS! No tracking information, but seems progress is being made.
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And I'm STILL getting Claim Not Found although as I mentioned before, they checked on the phone and said everything is OK. Did they send you an email or did you only see this on the rebate website?
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I didn't get any email notification that my card had shipped, I just logged in to their site and checked the status of my rebate. This is what they've posted to my status page:
Rebate Details Promotion: 070573B - PMW-EX 1 SxS Memory Card Offer Claim ID: xxxxxxxx Business Name: xxxxxxxxxxxxxx Customer Name: xxxxxxxxxxxxxx Address: xxxxxxxxx Postmark Date: 12/21/2007 Received Date: 12/26/2007 Claim Status: Received, Submission is being processed Pre-Qualification Code: xxxxxxxxxxx Fulfillment Information: Fulfillment #: xxxxxx Description: Sony SxS Memory Card Quantity: 1 Shipped Via: UPS Submission Origin: Standard Submission For further assistance please call (866) 881-1114 I did send emails to Sony Pro Support and B&H customer service, so maybe that expedited my processing. I'll let you all know if I have any other news. |
SxS card shipped via UPS
I just checked the rebate page today, and I noticed that my SxS card
has been shipped via UPS, although there is no tracking information: Quote:
I also talked with my B&H and Sony reps, I'm not sure if that had anything to do with having the rebate processor ship the card out any faster. mike |
The Mystery Of "Shipped Via:"
I just called the rebate processor and asked if the "Shipped Via: UPS" meant that the SxS card had already shipped, or that it was going to ship. The rep told me that the card was going to ship soon, and that once it shipped, there would be a tracking number on the website.
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Is anyone else still getting "claim not found" when checking the rebate site? I was promised a full week ago that "it will be straighted out before the end of the day". Repeated calls elicit the same "everything is fine" response, but given their track record thus far, I'm seriously doubting anything verbal from them.
A can't get a break! |
I still get "claim not found," and was given the same verbal assurances.
And, like you, I'm doubtful. |
I still get "claim not found" so I'm going to make a follow up all AGAIN soon.
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I got a "we haven't received your materials yet e-mail" but my tracking number tells me it was delivered 3 days ago. I called the number and they told me that it can take 4 weeks from when they get the materials to when it shows up on the rebate center.
That sounded pretty lame to me. In the days of bar codes and pre-registration, my info should be up on the website 3 minutes after someone opens that envelope. I mean, FedEX.com tells me my package has been delivered 10 minutes after I sign for it and show me my signature. |
Time Marches On
So the process marches on, now my SxS rebate claim status has changed to "Approved", but still no UPS tracking number on the website:
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Mine is much the same as yours as of today.
vince |
Even though I'm still getting "Claim Not Found" on the web, I called Sony and they informed me the card shipped to me yesterday via UPS even though the web says Fed EX (I told them the web says Claim Not Found). They do not have a tracking number.
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I called today (1/23) and the rebate center rep told me that my card had shipped yesterday (1/22) but she was unable to provide me with a tracking number nor information on what shipping method and service was used.
This does seem like a pretty cavalier attitude given that the SxS card they are sending has a list price of some smaller DV cameras! You would think it would be everyone's best interest if the rebate center ran a much tighter ship when it comes to tracking such an expensive rebate item. mike |
Here is a copy of the e-mail that I wrote to the customer service folks at the Sony rebate processor:
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BTW, I also Cc:'ed the e-mail to my contact at Sony that has helped with the serial number fiasco. |
Every call is a bag of surprises!
Hi, I'm calling about claim #xxxxxx Everything is fine with your claim, sir. Can you tell me when it might ship? I'm sorry, we're not allowed to give shipping estimates. Why doesn't my claim show up on your website? Our site was probably down. But I've tried 20 times over 2 weeks. It's down a lot, sir. Not everyone is having difficulty. Will you have (supervisor) call me? Can you hold, please? 45 seconds tick by... Sir? I see that your rebate is scheduled to ship in a few days, but I have no further details. Do you still want a supervisor to call? Yes, please. and so on.... A $2 razor-blade rebate is run better. Sony should be embarrassed. |
I just received an e-mail from my contact Sony (it's 9:45PM here in California, so he is working some serious OT ;-) and this is what he said:
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mike |
My memory card just arrived via UPS. As of 30 minutes ago there was no tracking number posted on the Sony site with my rebate info. Nice surprise.
vince |
mine just arrived 10 mins ago.... total shock!.... should I take back all the bad mojo I was spreading? My cup is back to half full!
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Good response from Sony
This morning, I received the following e-mail from "Ms. X" at Sony in response to my e-mail to my Sony contact last night. I have included my response to her e-mail as well:
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https://www.rebate-zone.com/sonyb2b This response from Sony is pretty darned amazing, and I'm surprised that they got back to me as quickly as they did - kudos to them! mike |
Sony Canada is great! Got mine in 1 week!
Sony Canada is great! I got my 8Gb card just 1 week after mailing the info card back to them! No hassles. They sent it by Purolator. I'm glad I bought my camera in Canada instead of from the States, otherwise I wouldn't have been entitled to the free card.
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We got our EX in the middle of December and mailed off our card offer form to Sony about two days later. The card showed up on Tues. via Purolator. We're on the Canadian west coast.
- Don |
Sony called me yesterday with a UPS tracking number. It shows my card will be delivered on Monday.
When I called them about the web page not finding the claim I had asked if they could email me the tracking number and they said they couldn't but would call with it. It does seem to indicate they have a serious issue with handling things "online" if their web database isn't working properly and they can't email tracking numbers. I do hope they get that fixed because taking and making phone calls has to be less efficient but I'm glad they had the courtesy to call me back. That's good service. |
Mine arrived yesterday!
Chuck |
My card just showed up this morning. I never was sent a tracking number by Sony, just a message about 10 days ago that they had received my paperwork.
I am still waiting for my large batteries to be delivered though!!!! Daniel Weber |
Sony's website still says "Claim not Found," but I got my card today. :-)
Also got my big battery from B&H today... life is good. |
received my card today. thanks Sony!
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At the risk of beating this thread to death, got my card today, too. But ya gotta think the noise we made maybe sped up the process. The website never did acknowledge my submission, though.
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Bill -
out of curiosity, when did you submit your info for the rebate? I'm putting in an order over the weekend and would like to have an idea of what to expect. Thanks |
Well I still haven't received my card and website still does not acknowledge my submission.
Maybe Monday... |
Just got mine today via UPS!
Mailed in the forms, bar codes, etc. on 12/28/07 |
I think I mailed it Dec. 26, so about 4 weeks. The fine print indicated 8-10 weeks (I bothered them with lots of phone calls, but always civil).
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I mailed in my rebate 28 Dec and received the card in the mail today.
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I mailed mine out on Jan 2nd and received mine today.
Never received any communication from Sony. |
Got mine today - UPS with no signature required.
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Got mine today too. UPS I signed for it. Mailed rebate in the last week of December.
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Got Lucky as Well
I ordered my camera 12-14-07 and had it on 12-15-07. I sent in my rebate materials on 01-07-08 and my card showed up UPS today 01-21-08.
The whole process was a real drag mostly due to poor implementation and communication by Sony's rebate center ( a contracted 3rd party I am sure) but clearly they are trying to make amends by getting these cards out quickly. On the plus note, when I called the toll free number to call center in Minnesota, I actually got a person in Minnesota. David Schmerin www.GotFootageHD.com |
Vancouver, Canada
I got my EX1 at the beginning of December and I just mailed my rebate card in last week. 6 days later and I now have my 2nd 8gb memory card.
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Mailed mine on 1/15. Scheduled for delivery(UPS) on 2/7. I was able to track UPS with your claim ID as the reference code along with Country and Zip Code.
Bryan |
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