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At the very LEAST allow them through local authorized service centers.
When you consider cost of firmware update, shipping, insurance on shipping, days of downtime, you can be talking about a 4 digit expense for some of us! Please tell me you don't think that is "reasonable." |
I believe the whole industry is confused as to what to do with software upgrades. Just to bring my car in to the dealer they charge to hook-it up to the computer to do a diagnostic. Sony lets the user upgrade yes their 350 cameras but not the EX1.
It was interesting to see the Sony's Korean site offered the software, hey they beat the EU Sony site to the punch! Even if it was a mistake, but it illustrates a good point, one that makes me say over again; "I just hope the Sony's of the world will get their act and branding together and present one site to the customer for their broadcast products". |
Just confirmed with Sony Australia - updates to 1.11 here are free. Will be sending my camera in for the full facial next week including new boards for battery drain, new case covers with the improved coating on them (so the writing does not rub off) and of course the version 1.11 firmware - all under warranty as should be the case.
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Just called Sony support for the back focus problem (which I had slightly since the begining) and also asked them to upgrade the firmware. The guy on the phone said "yes, you want the 32Gb card support, I understand".
So, no problem for a free upgrade. If they want you to pay, mess with the back-focus and ask for a back-focus repair :) On the other side, I need the camera for the 07/09. Do you think I will get it in time if I send it back on friday the 29/08 ? Thanks. |
Why don't you just upgrade with the file from the korean site?
The 1.05 software is also available from the site, if something were to go wrong. I'll do it tonight and post my results. Please pray for my EX1 :) |
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Here is a blessing for you. I've been through the thread but can't find a link to this site. Can you past it here please ? Thanks. |
For me the concern is not the cost of the upgrade. It's the other costs. The cost of shipping, insurance and downtime are far greater than the cost of the upgrade itself. I'd gladly pay the cost of the upgrade if I could drive to an authorized Sony service center rather than ship the camera 3000 miles to San Jose, CA USA and wait for 10 days including shipping time their and back for the 15 actual minutes it takes for the upgrade.
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at least that was where the box came from when I sent mine in June. The Silver Support also gives you a camera if the process takes more than 7 working days. ( I got one in June) So if you need the firmware now, go ahead Atti |
*Older PMW-EX1 models can be upgraded to the new firmware for free thanks to Silver Support which is supplied as standard with all XDCAM EX Camcorders sold by Sony Specialist Dealers in the mainland EU, Norway and Switzerland.
Registered Silver Support users should allow approximately five days for pick-up, upgrade and delivery of your camcorder. Please note this upgrade is only free from September 1st until November 30th 2008, after which it will become a chargeable service. Sony : New PMW-EX1 firmware available now : United Kingdom |
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