Originally Posted by Matthew Hurley (Post 947644)

Hello Phil

I,m glad you sort of got your camera in order. I sent my camera to NJ almost 4 WEEKS ago. Typical EX-1 issues needed to be addressed. Firmware update. Back focus correction. Side and back panel replacement, as paint magically disappeared. Battery drain issue addressed.

From what i have heard, you are not the first to experience, when the back panel is reinstalled, a audio issue. Meaning access or alignment of the audio controls not operating properly. I do understand sony has crammed a lot of hardware into this camera, so once the camera's body is opened up, it can be difficult to reassemble properly.

I wonder why it has taken Sony NJ service to turn around warranty work on the EX-1 within a 3-4 week time frame? Parts? Who knows! I hope i do not run into any issues when i get mine back ( Supposedly this week ). I have a major shoot coming up early next week. YIKES.

Originally Posted by Phil Hanna (Post 946386)

Sorry, I have not followed this link like I should have. The question was if I got the camera back yet. Yes and no. I got the camera back from Sony and the battery issue and a few other items were repaired/replaced. Unfortunately, there was an audio problem that was created with the selector switches during a change out of the back cover (stencil issue).
I called Sony that day and got immediate, first-class service. The issue was Sony's and they overnighted the camera back to New Jersey and gave it top priority. I just got off the phone and the camera was shipped out yesterday and I will have it Monday. I think it is important to let you all know that Sony does care about its customers and certainly proved that in my case.

Phil