Is Magix still in business?
 

I reached out to MAGIX support with a Vegas 22 problem 4 weeks ago. I got one response within 2 or 3 days and haven't heard from them since. They asked for my sys info which I sent and nothing. I have contacted them weekly ever since. No response.

My problem is I have lost my Vegas link. I am using Windows 11 and Vegas is not listed anywhere. If I call up the app list it is not listed. I can go to the C drive and open it but as soon as I try to do anything it just closes. Any video file. It lists my files and I drag it to the timeline and it just closes. Any help would be greatly appreciated. This computer is totally dedicated to video editing and scoring. I am just about at the point of doing a complete system recovery. Everything I have tried has failed. I'm afraid if I do a sys recovery I won't be able to go to MAGIX and download the program again.

Re: Is Magix still in business?
 

Try a Vegas Pro 'RESET'.

Note!! If you do this, 'reset' any specific profiles, render presets and plugin chains that you have personally created and saved will be lost. But this should hopefully get you back up and running.

Hold the CTRL + SHIFT keys down. Now double-click on your Vegas icon. If all is going correctly, a dialogue box will pop up. In this dialogue box is a checkbox asking if you want to delete the cache. DO NOT SELECT THIS CHECK BOX. Leave it unchecked. Now select YES.

This RESET method of restarting Vegas Pro can take a short period of time. Let Vegas do its thing. It takes a little time as Vegas is going back to its original Installation state.

All things being equal, Vegas should start. Now go through and open and RESAVE each project with a new or updated name.

If you have lost your desktop icon you will have to go to Program Files and find the Magix folder and then inside that you should find the Vegas.Exe file. CTRL+SHIFT and then double click on it.

Fingers crossed, all things should be working again. Let us know how you go.

Chris Young

Re: Is Magix still in business?
 

Hi Chris, thought we were on to a fix. I followed your instructions and was able to get Vegas open and dropped a video file onto the timeline. It crashed as soon as I dragged the file to the timeline. So, I tried a different file. This time I got the boxes outlined in white on the timeline for the file but it just sat there and did nothing. You know the way you get the progress bar below the timeline? It's not there at all. After a minute or two I got the box telling me the program was not responding. Now for the really bad part. Yeah, it's that bad. I was able to get a video on the timeline but started hearing a low hum almost like a bad ground would do. Short burst maybe 1 or 2 seconds. At that point I played the video and the audio was nothing but white noise. The video played. It was just the audio that had a problem. Closed Vegas and restarted it. At this point I couldn't get any video file to load onto the timeline. Just to troubleshoot I closed Vegas and tried to play a saved video file. I double clicked it, and it opened but the audio was white noise. Opened a WAV file with the same result. I had a sound problem with another computer and audio, so I went to device manager and uninstalled the Realtek sound driver. When it restarted and reloaded the sound driver it played the video/audio file and the WAV file. As soon as I started Vegas again, I got that hum again. Same result with the video not loading on the timeline and Vegas closing. Same result with the video file and WAV file with white noise again. I repeated this whole process 3 times with deleting the sound driver and restarting and every time I opened Vegas I got the same result. I don't know what to do at this point. Going through all of these steps over and over again I have pretty much ruined the project I was working on. I keep all files on external hard drives just to keep the processor free. Other than trying a system recovery, I don't know what else to do. Not even sure that would work at this point.
This computer is only a year old so it's not like it is old software causing a problem. I' m still open to any suggestions you might have. Sorry for how long this is but I wanted to try to explain it step by step.

Thanks, Gary

Re: Is Magix still in business?
 

Right. At least we got Vegas open. Next step to try. Restart your PC. Do not attempt to open Vegas. Do a fresh reinstallation of Vegas over your existing Vegas Installation. If the problem is related to corrupted audio or even video codecs, a reinstallation of the Vegas codec base may fix the issue. No promises but worth a try. Keep us informed. Just a thought. Can you upload a short clip, ten seconds would be fine, of one of the ones you first put into Vegas that has caused or contributed to this problem. That will give me a chance to look at the clip's attributes and properties in one of my Vegas installs.

Chris Young