Josh Hayes
October 7th, 2018, 07:55 PM
Hi folks! Recently purchased my first switcher (the Black Magic ATEM $995 dollar version) and I was very excited. Setup of the device and connecting it via ethernet to my computer all went perfectly. Device is working, I can control it via the ATEM Software Control app for things like cutting from camera to camera, adding graphics, transitions, the whole nine yards. But I've hit a snag that 8-9 hours of troubleshooting just can't fix. When I go to capture within the ATEM Software Control application it gives me the error message "No Black Magic Capture Device Connected". I tried connecting via Black Magic's Desktop Video app as well and same thing. I read a bunch of troubleshooting options, tried them all and none worked. I also tried on an alternate laptop. Now the conference is tomorrow and I can't solve the problem.
I made a quick video that shows my whole setup and talks about the troubleshooting options I attempted. Has anybody else run into this and does anybody have any ideas? I also created a Black Magic Design Forums account and tried to post there, but since it's my first post and I'm a new member there's a standard approval needed from a moderator. I did that this morning and I still haven't gotten any word back from the moderator (maybe because it's Sunday) so I'm posting here instead. Any ideas?
https://drive.google.com/file/d/1gSHr-0FRCwQ_qG07r060agVgRe2JuvIY/view?usp=sharing
I made a quick video that shows my whole setup and talks about the troubleshooting options I attempted. Has anybody else run into this and does anybody have any ideas? I also created a Black Magic Design Forums account and tried to post there, but since it's my first post and I'm a new member there's a standard approval needed from a moderator. I did that this morning and I still haven't gotten any word back from the moderator (maybe because it's Sunday) so I'm posting here instead. Any ideas?
https://drive.google.com/file/d/1gSHr-0FRCwQ_qG07r060agVgRe2JuvIY/view?usp=sharing