Ninja 2 problem - split files
 

Hey guys.

I am having the same skipping/split clips problem when using the ninja 2 with the c100 as many others.

Basically the recorder will intermittently and randomly split the last second or two of a recording into two files. The only sign this has happened is a brief flash on the ninja screen. No error messages. The files recorded in camera are unaffected.

The hdd is from the approved list, the hdmi cables of high quality.

There is an entire thread over on the Atomos site with similar complaints from many others. Yet there has no response from atomos.

Has anyone heard back from atomos?

Thanks!

Dave

Re: Ninja 2 problem - split files
 

Have you contacted Atomos support?

Re: Ninja 2 problem - split files
 

Yes I have.

Re: Ninja 2 problem - split files
 

I am one of the contributors to that thread on the Atomos site and I'm pretty pissed off with the lack of response from them. It means I'm unlikely to ever buy another Atomos product.

Re: Ninja 2 problem - split files
 

Have you logged a support ticket with Atomos Support?
Support | Atomos

Re: Ninja 2 problem - split files
 

No I have not logged a ticket. I just sent them a message via their website. I presume they will respond to messages no?

Re: Ninja 2 problem - split files
 

Just shot a feature movie with the C100/Ninja. Never experienced this problem. The only pain was getting the Ninja activated/ready to record.

Re: Ninja 2 problem - split files
 

I would suggest that you log a ticket and see how they respond.