anyone know any UK Canon repair dealers? at DVinfo.net

David J. Payne · October 2nd, 2006, 07:47 AM

I want to take my xl1s in for a service as I have read many things about people getting them back and finding the focus is clearer etc. Does anyone have any recomendations of where to send it to in the UK and possibly a rough idea of the cost?
Thanks

Carl Barlow · October 2nd, 2006, 01:47 PM

David, you could try:

VideoTech (Authorised Canon Agents)
UNIT 5B,Kayley Ind Est,Richmond St. Ashton-under-Lyne, Lancashire OL7 0AU

Although you may have an agent nearer to you.

I've used them for repairs to my XL1S but haven't had it serviced yet so not sure on cost.

Chris Colin Swanson · October 2nd, 2006, 04:32 PM

https://self-service.canon-europe.com/uk/pages/
go down to the bottom of this page on the right and the last listing under "other useful links" is reapir and service. This will list all dealers certified by canon in the UK.
I believe the one in Borehamwood is the main one.

David J. Payne · October 3rd, 2006, 02:49 PM

thanks carl and chris, this is helpful. I will give them a call and let you know what price I am quoted.
David

David J. Payne · October 4th, 2006, 02:15 AM

the answer is.... pretty useless.
The borehamwood dealer seems to be just a call center that are keen to send the addresses of the other service centers on the website to you via email.
Plymcare and Videotech both say that they do not do a general checkup of the camera and that I have to tell them exactly what is wrong for them to fix it. The problem is I do not know, I just want to pay someone some money to ensure that my camera doesnt let me down half way through a wedding or important event.. I know thew zoom handle is sticky but I have read of people sending off their camera and having it returned with clearer focus etc.. this is what I want to do!

Carl Barlow · October 4th, 2006, 07:40 AM

Sounds frustrating. I'm surprised VideoTech don't do servicing, I was actually going to call them in the next month or so when the weddings are quiet to get mine serviced.

Let us know how you get on anyway.

Carl Walters · November 3rd, 2006, 10:34 AM

Try Lehmans, I thin they're based in Stoke. They are an authorised Canon repairer/ servicer. Ihave used them for both still cameras and XL1S. Just google them.

Gareth Watkins · November 3rd, 2006, 11:10 AM

Hi there

My first quiestion would be...Is your camera broken? Is it malfunctioning?

I remember once going into the Canon Pro Centre ... near IKEA in north London I seem to remember.. with my mate who wanted his Canon F1 cameras serviced..
The tech there basically said to him 'If it ain't broke..Don't fix it!!' Give it a clean but don't start dismantling it if there is nothing wrong with it. That was his reply... he reckoned he'd more than likely dislodge or harm some other component..unnecessarily.

This was repeated to me at the Paris Canon pro centre by the old guy who used to do all the major sporting events where Canon had a Pro assistance.. ie. French Tennis Open, Olympics, F1, World Cup etc...

Finally XL1's are getting a bit long in the tooth in the DV world...where technology is moving fast.. Maybe your camera just needs a clean...

Regards
Gareth

October 2nd, 2006, 07:47 AM	#1
David J. Payne Major Player Join Date: Oct 2005 Location: Southend-On-Sea, England Posts: 368	anyone know any UK Canon repair dealers? I want to take my xl1s in for a service as I have read many things about people getting them back and finding the focus is clearer etc. Does anyone have any recomendations of where to send it to in the UK and possibly a rough idea of the cost? Thanks

October 2nd, 2006, 01:47 PM	#2
Carl Barlow Regular Crew Join Date: Oct 2005 Posts: 45	David, you could try: VideoTech (Authorised Canon Agents) UNIT 5B,Kayley Ind Est,Richmond St. Ashton-under-Lyne, Lancashire OL7 0AU Although you may have an agent nearer to you. I've used them for repairs to my XL1S but haven't had it serviced yet so not sure on cost.

October 2nd, 2006, 04:32 PM	#3
Chris Colin Swanson Regular Crew Join Date: Aug 2005 Location: Denver, Colorado Posts: 76	https://self-service.canon-europe.com/uk/pages/ go down to the bottom of this page on the right and the last listing under "other useful links" is reapir and service. This will list all dealers certified by canon in the UK. I believe the one in Borehamwood is the main one.

October 3rd, 2006, 02:49 PM	#4
David J. Payne Major Player Join Date: Oct 2005 Location: Southend-On-Sea, England Posts: 368	thanks carl and chris, this is helpful. I will give them a call and let you know what price I am quoted. David

October 4th, 2006, 02:15 AM	#5
David J. Payne Major Player Join Date: Oct 2005 Location: Southend-On-Sea, England Posts: 368	the answer is.... pretty useless. The borehamwood dealer seems to be just a call center that are keen to send the addresses of the other service centers on the website to you via email. Plymcare and Videotech both say that they do not do a general checkup of the camera and that I have to tell them exactly what is wrong for them to fix it. The problem is I do not know, I just want to pay someone some money to ensure that my camera doesnt let me down half way through a wedding or important event.. I know thew zoom handle is sticky but I have read of people sending off their camera and having it returned with clearer focus etc.. this is what I want to do!

October 4th, 2006, 07:40 AM	#6
Carl Barlow Regular Crew Join Date: Oct 2005 Posts: 45	Sounds frustrating. I'm surprised VideoTech don't do servicing, I was actually going to call them in the next month or so when the weddings are quiet to get mine serviced. Let us know how you get on anyway.

November 3rd, 2006, 10:34 AM	#7
Carl Walters Regular Crew Join Date: Jun 2004 Location: East Midlands Posts: 137	Try Lehmans, I thin they're based in Stoke. They are an authorised Canon repairer/ servicer. Ihave used them for both still cameras and XL1S. Just google them.

November 3rd, 2006, 11:10 AM	#8
Gareth Watkins Major Player Join Date: Feb 2004 Location: France Posts: 578	Hi there My first quiestion would be...Is your camera broken? Is it malfunctioning? I remember once going into the Canon Pro Centre ... near IKEA in north London I seem to remember.. with my mate who wanted his Canon F1 cameras serviced.. The tech there basically said to him 'If it ain't broke..Don't fix it!!' Give it a clean but don't start dismantling it if there is nothing wrong with it. That was his reply... he reckoned he'd more than likely dislodge or harm some other component..unnecessarily. This was repeated to me at the Paris Canon pro centre by the old guy who used to do all the major sporting events where Canon had a Pro assistance.. ie. French Tennis Open, Olympics, F1, World Cup etc... Finally XL1's are getting a bit long in the tooth in the DV world...where technology is moving fast.. Maybe your camera just needs a clean... Regards Gareth