black capture...no playback. Aspect HD at DVinfo.net

Go Back   DV Info Net > Cross-Platform Post Production Solutions > CineForm Software Showcase

CineForm Software Showcase
Cross platform digital intermediates for independent filmmakers.


Reply
 
Thread Tools Search this Thread
Old November 9th, 2007, 06:54 AM   #1
Regular Crew
 
Join Date: Jul 2007
Location: Iqaluit Nunavut, Canada
Posts: 98
black capture...no playback. Aspect HD

I am trying the trial to see if Aspect HD is right for me. I have a Canon Xh-A1. When using cineform's preset for this camera when I capture there is no imasge in the capture window. When I try to play back there is nothing...yet I can scroll though the footage that was captured.

This sound familiar to anyone?

Thanks
Jay
Jay Legere is offline   Reply With Quote
Old November 9th, 2007, 02:39 PM   #2
Sponsor: CineForm
 
Join Date: Apr 2006
Location: Cardiff-By-The-Sea, CA
Posts: 153
Open a support ticket at www.cineform.com/support/ and we'll troubleshoot this from there.
__________________
Jake Segraves
Technical Support Manager | GoPro...Be a HERO.
Jake Segraves is offline   Reply With Quote
Old November 9th, 2007, 02:58 PM   #3
Regular Crew
 
Join Date: Jul 2007
Location: Iqaluit Nunavut, Canada
Posts: 98
Thanks Jake,

It has been sent.

Would it be normal to expect a response soon?

Jay
Jay Legere is offline   Reply With Quote
Old November 9th, 2007, 03:25 PM   #4
Sponsor: CineForm
 
Join Date: Apr 2006
Location: Cardiff-By-The-Sea, CA
Posts: 153
Yes. In fact I've already replied.
__________________
Jake Segraves
Technical Support Manager | GoPro...Be a HERO.
Jake Segraves is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Cross-Platform Post Production Solutions > CineForm Software Showcase

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 10:04 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network