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Old February 11th, 2009, 09:49 PM   #1
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Can Not activate > What is Hardware Fingerprint? IS this same as Syscode?

I am attempting to Activate Cineform Prospect HD on VISTA 64bit with Build 193.
I previously had PROSPECT HD installed on a sperate partition with XP32bit with build 192. I deactivated that succesfully but re-activating on VISTA 64 is not going well.

When i click; Programs/Cineform/Activate; The activate window reads;
-------------------------------
Enter the registration name and key below exactly as given to you.
Hardware fingerprint: 584A-7FEC
Name:
KEY:
-------------------------
When i go to the CINEFORM ACTIVATION PAGE on your website it asks for

(1) User Name*

(2) Email Address (double-check for accuracy)*

(3) Serial Number (Example: PHD30-02300E0F00)*
.
(4) Windows System Code or Mac Challenge Code (see below if questions)*
------------------------

I have all the information but all returned emails say that my System Code is inccorect. I have tried my old system code, thats not working iether. Is Hardware Fingerprint not the same as system code? This is confusing. please help?
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Old February 11th, 2009, 10:04 PM   #2
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This a question for support, as it seems like you are do every thing correctly. Unfortunately no end user can help, so it is not for the forum, I would even need to refer to support on this one.

email support@cineform.com or file a ticket at CineForm Support
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Old February 12th, 2009, 12:10 AM   #3
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The activation Window in VISTA 64 is definitly differnt than the Window in XP pro.

XP actually shows a "System code". Vista shows "hardware fingerprint"
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Old February 12th, 2009, 04:11 PM   #4
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Solved... ( delay on reactivating? )

The Problem has be solved... I tried activation page again this morning (after 8 hours) and it worked... I guess you guys have some delay on re-activating that you don't make a note of??? I tried to activate 5 times last night in a row, continuously getting a response email back that my system code was incorrect. -- but it only worked the next morning... Maybe you should let people know of this delay in re-activating. ( or did i miss something?)

And to answer my own question - Yes, Hardware fingerprint (in Vista64) is the same as Systemcode (on XP) .

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Old February 12th, 2009, 04:21 PM   #5
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Some ISP changes (not under our control) took awhile to progate. Sorry about the delays.
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