HD Link conversion problem
 

I am using Neo HD 4 and trying to convert AVCHD files from a Sony SR11 (17mbps) and an MC50 (24mbps). HD Link crashes every time. M2t files from Sony Z1 convert ok. Any ideas?

Thanks, Marc

Those should work fine. Upload a short sample file to support just in case. Likely support can quickly work out what is not setup correctly in your Neo install.

Did you try NeoHD v5?

David,

I just tried the trial of Neo HD5 and it works. Does it sound like I'll need to upgrade or should support be able to work out Neo HD4?

Thanks

If there is a bug in v4 that support can't quickly address through a workaround, they can offer you a discounted or free upgrade. So it is worth listed what you know in a troyble ticket so they can look to see what is the simplist solution.

Ok thanks, I'll file a ticket.