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October 20th, 2010, 03:36 PM
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#1 |
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Major Player
Join Date: Jun 2007
Location: Medford, OR
Posts: 351
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HD Link conversion problem
I am using Neo HD 4 and trying to convert AVCHD files from a Sony SR11 (17mbps) and an MC50 (24mbps). HD Link crashes every time. M2t files from Sony Z1 convert ok. Any ideas?
Thanks, Marc |
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October 20th, 2010, 04:01 PM
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#2 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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Those should work fine. Upload a short sample file to support just in case. Likely support can quickly work out what is not setup correctly in your Neo install.
Did you try NeoHD v5?
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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October 20th, 2010, 04:31 PM
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#3 |
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Major Player
Join Date: Jun 2007
Location: Medford, OR
Posts: 351
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David,
I just tried the trial of Neo HD5 and it works. Does it sound like I'll need to upgrade or should support be able to work out Neo HD4? Thanks |
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October 20th, 2010, 04:53 PM
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#4 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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If there is a bug in v4 that support can't quickly address through a workaround, they can offer you a discounted or free upgrade. So it is worth listed what you know in a troyble ticket so they can look to see what is the simplist solution.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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October 20th, 2010, 08:57 PM
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#5 |
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Major Player
Join Date: Jun 2007
Location: Medford, OR
Posts: 351
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Ok thanks, I'll file a ticket.
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