Cineform crash on sequence open at DVinfo.net

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Old May 23rd, 2011, 01:52 AM   #1
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Join Date: Jul 2010
Location: Tallinn, Estonia
Posts: 7
Cineform crash on sequence open

Opening a sequence with Cineform files produces a crash.

- Having files online or offline makes no difference.
- If project is saved with a sequence open, project crashes on open
- Can open sequence in source monitor
- Can open sequence if nesting the sequence into another sequence and then opening through that one
- In any case, an open sequence will crash within 2-3 minutes

Already posted a trouble ticket. Crash reports in the attachment.

Problem Type
Technical Issue::Crash or Bug

Operating System
Windows::7::64-bit

CineForm Product
Neo3D

Serial Number
Trial

Version and Build Number
5.5.1.323

Processor Type
Intel::Core::2 Duo

Processor Model #
T7300 2.00GHz

System Memory (RAM)
4 GB

Video Card Make/Model
NVIDIA GeForce 8400M GS

Video Drive
Dedicated single video drive

NLE Version
Adobe::Premiere::CS5.5

Camera/Deck Model
Canon EOS 60D
Attached Files
File Type: txt Crash_reports.txt (2.6 KB, 791 views)
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Old May 23rd, 2011, 08:56 AM   #2
CTO, CineForm Inc.
 
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,090
Re: Cineform crash on sequence open

Do not use nesting, that is fllakey. If the failure happens without nesting, please contact support. If it is a 2D project also try the desktop mode for the playback engine. This forum is not for support issues, it is for communicate with other users. Technical stuff like crash logs is not of other users, yet support loves that stuff.
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